Job Title

At Specsavers, we know that to reach your full potential you need to work somewhere that will bringout your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.In 2024, we were proudly recognised as one of Australias Best Places to Work for the second consecutive year and ranked 16th on Fortunes list of the Worlds 25 Best Workplaces.Heres a taste of just some of our perks:Quarterly bonus schemeTwo free pairs of glasses each yearOn-site free parkingBirthday, Volunteer, Professional Development and Paid Parental LeaveFully funded social club provides a wide range of activities throughout the yearSo, if you like the sound of working for a company thats dedicated to improving the lives of both their people and customers -we think youd look good at Specsavers.About the role:Reporting to the Melbourne Glazing Service (MGS) Production Manager based in Port Melbourne, you will provide day-to-day leadership across the team, track customer returns (including glasses and contact lenses), execute data entry processes to ensure timely, efficient performance and delivery of high-quality service to both stores and end customers.In this role you will be directly involved in Retail Manufacturing Operations, as well as:Drive the performance of individuals and the team to prioritise the receipt and processing of Frame to follow volumes and ensure that Frame/Glasses credit returns are processed in a timely and accurate manner.Ensure enquiries (whether by telephone, email, in person or otherwise) are answered promptly by self and team and that a satisfactory conclusion for the customer is reached in a professional and appropriate manner. Handle escalated queries as required.Communicate effectively, both in verbal and written form, to teams and customers (internal/external) and suppliers.Actively manage and lead a team of 10 to improve their performance and, when appropriate, clarify own expectations of performance and provide constructive feedback and adviceEnsure all workflow and performance reporting is updated in an accurate and timely manner as well as compile FTF/Returns statistics for analysis, trend identification and areas of opportunity.About you:You will have a minimum of 4 years experience leading teams preferably within a Logistics or Manufacturing environment.Were seeking a leader who is empathetic yet firm and fair, with proven experience working across culturally diverse teams.You will have strong communication skills with a positive and resilient mindsetWill be customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.Can-do, enthusiastic and collaborative approach to workflow with intermediate Excel skillsAbout UsAt Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn''t fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think its a fun and positive place to work why not have a look for yourselffor the role are required to have current working rights as per, relevant government legislation.Unlock job insightsSalary match Number of applicants Skills matchToday, the Specsavers Partnership enjoys global success. With more than 1,700 stores and in 10 countries, we are the worlds largest optical retailer. Each business operates as a Joint Venture Partnership, meaning the stores are part-owned and managed by its directors. They are supported by centralised teams of specialists within our Support Offices in areas such as Marketing, Accounting, IT and Supply Chain.In 2007, we launched in the Australian market as a wholesale business. In 2008, we became a retailer, opening 100 stores in 100 days across Australia. In the same year we went on to open our first stores in New Zealand.The Australian and New Zealand business has continued to grow with over 350 stores now operating across the ANZ network. We have also got the largest optical manufacturing facility in the Southern Hemisphere, which opened in Port Melbourne in 2009.Today, the Specsavers Partnership enjoys global success. With more than 1,700 stores and in 10 countries, we are the worlds largest optical retailer. Each business operates as a Joint Venture Partnership, meaning the stores are part-owned and managed by its directors. They are supported by centralised teams of specialists within our Support Offices in areas such as Marketing, Accounting, IT and Supply Chain.In 2007, we launched in the Australian market as a wholesale business. In 2008, we became a retailer, opening 100 stores in 100 days across Australia. In the same year we went on to open our first stores in New Zealand.The Australian and New Zealand business has continued to grow with over 350 stores now operating across the ANZ network. We have also got the largest optical manufacturing facility in the Southern Hemisphere, which opened in Port Melbourne in 2009.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Operations Team Leader #J-18808-Ljbffr