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Business Analyst - ICT/DigitalJoin NSW Fair Trading Two Exciting Business Analyst Opportunities!Location : Hybrid (Parramatta or Gosford)Grade : Clerk Grade 7/8Salary Range: $113,574 $125,720 (including superannuation and leave loading)Employment Type:Ongoing Full-Time Digital & Product Services TeamTemporary Full-Time (until 15 June 2026) Digital & Data Delivery TeamAre you passionate about digital transformation and creating impactful solutions for the community?NSW Fair Trading is offering two distinct Business Analyst roles within our forward-thinking digital teams. Both positions are focused on delivering innovative digital products and services that make a real difference to the people of NSW.Opportunity 1: Business Analyst Digital & Product Services Team (Ongoing Role)Join a team that supports NSW Fair Trading through discovery, solution building, and system maintenance. Youll work on initiatives that enhance business systems and improve service delivery across the organisation.Key Responsibilities:Analyse and document business processes and user stories.Investigate and recommend improvements for services and products.Engage stakeholders to define needs and drive research.Implement structured project planning frameworks.Optimise services based on customer feedback and insights.Ideal Candidate:Experienced in enterprise application systems and user story creation.Skilled in stakeholder engagement and workshop facilitation.Detail-oriented with strong analytical and communication skills.Opportunity 2: Business Analyst Digital & Data Delivery Team (Strata Hub Project, Temporary Role)Be part of a dynamic Agile team working on the award-winning Strata Hub, a digital product designed to simplify strata management for NSW residents.Key Responsibilities:Translate business requirements into platform solutions.Analyse and enhance enterprise applications.Communicate acceptance criteria and support development/testing teams. Build strong stakeholder relationships and manage risks.Ideal Candidate: Experienced in Agile frameworks and digital product support. Experience in Pega V8+ and Pega frameworks is desirable. Strategic thinker with strong analytical and problem-solving skills. Excellent communicator across technical and non-technical audiences.Why Join Us?Work on meaningful digital products that impact the community.Collaborate in modern, Agile environments.Enjoy flexible hybrid working arrangements.Be part of a supportive and innovative culture.Ready to make a difference?Submit your CV (max 5 pages) and a brief cover letter (max 2 pages) outlining your suitability for either or both roles. Please also outline your preference between Opportunity 1(ongoing) and Opportunity 2 (temporary) in your cover letter.Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuationClick Here to access the Role Description . For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday 28th July [9:59am]Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr