Job Title

CLIENT SERVICES OFFICERCalvary Home Carebased in our Warabrook OfficeFull time - 12 month fixed term positionProgress with purpose at one of Australias largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentAbout the roleThe purpose of the Client Services Officer is to co-ordinate all inbound enquiries and ensure efficient and accurate rostering for Calvary Home Care (CHC) in their service centre. Primarily, the role will deliver a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CCC interaction. The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isnt possible, provide a timely, detailed and consistent handover to the appropriate area of the business.Performance of the Client Services Officer is measured through: rostering KPIs, call handling efficiency (including hitting targets, low abandon rates and on-hold times), customer satisfaction levels, capturing & categorising enquiry types and the rate of enquiries resolved first timeAbout youRostering experienceExperience in Community and Aged Care sectorA problem-solving style with the ability to troubleshoot and be solutions focusedStrong digital literacy and data entry skills and proficiency in using telephony software, and database programsA passion for helping people in needFor further information please contact Lisa Booth, Client Services Officeron 0418 287 320 or Lisa.Booth2@calvarycare.org.auWhy work for Calvary?At Calvary, our staff matter.With over 130 years experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.Your benefits:NFP salary packaging benefits, discounted health insurance and gym membershipsPaid parental leaveTraining, development pathways and career opportunitiesFlexible hours that make sense for youAs we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.Please note the following:As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the roleYou will be required to provide evidence of immunisation as required for your role #J-18808-Ljbffr