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Join to apply for the Service & Support Consultant role at Compare the Market Australia1 day ago Be among the first 25 applicantsJoin to apply for the Service & Support Consultant role at Compare the Market AustraliaGet AI-powered advice on this job and more exclusive features.Brief DescriptionAbout the Role:Were looking for a Home Loan Service & Support Consultant to join our dynamic team. Youll be the first point of contact for customers via Live Chat, inbound calls and other channels; supporting them from loan enquiries and application through to settlement and beyond. If you have strong communication skills, a background in home lending or financial services, and a passion for delivering empathetic, high-quality service, this is your chance to make a real impact.What You''ll Do:Respond to customer enquiries via Live Chat and inbound calls, guiding them through our journeys, application and settlement processWork closely with lenders, solicitors, valuers and settlement agents to ensure a seamless loan settlement experienceMonitor and manage approval conditions, ensuring compliance with lender policiesUse Salesforce and other systems to update customer records and manage workflowsMaintain high standards of service and professionalism in every customer interactionSupport team operations and contribute to continuous improvement initiativesWhat Youll Bring:1+ year of experience in home lending or a similar customer service roleStrong verbal and written communication skillsA calm, professional, and empathetic approach to customer interactionsAbility to manage multiple priorities with attention to detailProactive mindset with strong problem-solving skillsFamiliarity with Salesforce, Genesys, or similar platformsIdeally, experience handling Live Chat enquiries in a financial services environmentSome understanding of home loan settlement processes, approval conditions, and documentationAwareness of compliance obligations, including responsible lendingExposure to PEXA or other digital settlement tools is a plusOur Benefits:At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. Youll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:A supportive and vibrant team with a fantastic company culture, including annual celebrations, family fun days, regular events and free coffee Mondays!Additional leave days, including a ME day (an additional day of leave to look after YOU) and Volunteer Day leave.Extensive training and ongoing development opportunities.Referral program where you can be rewarded for bringing in new team talent.Clear career progression pathways in a growing businessEmployee discounts on a range of insurances, as well as discounts with a broad range of providersAbout The Company:You know us - we''re the meerkat comparison site! At Compare the Market, were a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.Were a values-led team that thrives on collaboration, ownership, and innovation - all while keeping our customers at the heart of what we do.Sound like you? Apply now its Simples!We want to understand more than just your resume. Our process starts with an online skills assessment that gives you a taste of the role and a chance to showcase your strengths. Keep an eye on your inbox (and junk folder) for your invite from Vervoe.At Compare the Market were proud to be an Equal Opportunity Employer and we embrace diversity.This role is available to candidates with unlimited Australian working rights only.Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto & General Holdings Group without your consent.RequirementsInbound Customer CommunicationRespond promptly and professionally to Live Chat interactions, providing accurate and helpful information regarding customers home loan inquiries.Manage inbound customer calls with active listening and clarity, addressing questions, resolving concerns, and guiding customers through their home loan journey.Consistently adhere to company call quality standards to ensure a high level of service professionalism and customer satisfaction.Settlements ProcessingCoordinate effectively with customers, lenders, solicitors, valuers, and settlement agents to facilitate a seamless and timely home loan settlement process.Monitor and manage approval conditions, ensuring all pre-settlement requirements are met in accordance with lender policies.Maintain ongoing relationships with customers from formal loan approval through to post-settlement, providing support and updates as needed.General ResponsibilitiesDeliver personalised, clear guidance to customers, ensuring their questions are answered and their needs are met throughout the loan process.Accurately track and update customer information and loan progress in the Salesforce CRM system, maintaining thorough and up-to-date records of all interactions.Actively contribute to achieving high customer satisfaction outcomesDemonstrate flexibility and willingness to assist with team tasks and other operational areas as required, supporting smooth workflows and a positive team environment.Engage in ongoing training and professional development to enhance product knowledge, service skills, and regulatory compliance.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Compare the Market Australia by 2xSign in to set job alerts for Support Consultant roles.Brisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 6 days agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoCustomer Training & Onboarding SpecialistToowong, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 2 days agoEast Brisbane, Queensland, Australia 6 days agoSt Lucia, Queensland, Australia 7 hours agoBrisbane, Queensland, Australia A$95.00-A$125.00 1 week agoBrisbane, Queensland, Australia A$100,000.00-A$130,000.00 1 week agoFortitude Valley, Queensland, Australia 4 days agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 22 hours agoBrisbane, Queensland, Australia 1 week agoConsultant | Strategic & Technology Change | BrisbaneBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 2 weeks agoConsultant and Senior Consultant Career Opportunities at Procurement Co (Brisbane & Melbourne)Brisbane, Queensland, Australia 3 days agoNewstead, Queensland, Australia 10 hours agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoIpswich, Queensland, Australia 5 days agoIndooroopilly, Queensland, Australia 3 weeks agoFortitude Valley, Queensland, Australia 5 days agoChermside, Queensland, Australia 3 weeks agoStrathpine, Queensland, Australia 2 weeks agoGoodna, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia A$100,000.00-A$125,000.00 3 days agoWere unlocking community knowledge in a new way. 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