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Join to apply for the Case Manager - Dispute Resolution role at Macquarie Group2 weeks ago Be among the first 25 applicantsJoin to apply for the Case Manager - Dispute Resolution role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.Our Dispute Resolution team are instrumental in managing risk and ensuring an exceptional level of service throughout our retail bank. Working closely with clients, external third-party dispute resolution bodies, and partnering with internal teams, we proactively manage risk and protect the quality of our diverse range of products and services.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. Youll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?As Case Manager, you''ll handle dispute cases primarily raised to the Australian Financial Complaints Authority (AFCA) across a wide range of banking products, predominantly across Deposits and Home Loans. You may also manage disputes received from tribunals and other resolution bodies in Australia.Youll lead and execute the investigation and analysis of disputes in line with regulatory requirements and timeframes directed by dispute resolution bodies. This will include the creation of well-informed written dispute submissions and document production at each stage of AFCAs process, collaboration with various teams across the business to ensure accurate and timely information is shared and considering client-focused solutions in all interactions to improve client experience. Through your risk assessment, you will be identifying areas of potential opportunity for the business to consider meaningful improvements to internal processes. Additionally, you will communicate with clients as well as internal and external stakeholders with high level of expertise (both written and verbal) to achieve positive solutions and make a real difference within our retail bank.What You OfferPrior experience managing disputes, particularly within financial servicesAn inquisitive mind set, allowing you to thoroughly investigate cases and make well-informed recommendationsExceptional communication skills that enable you to draft precise documentation and clearly, professionally convey case information to clients, internal, and external stakeholdersFamiliarity with similar banking products is advantageous, however not essentialWe love hearing from anyone inspired to build a better future with us, if you''re excited about the role or working at Macquarie we encourage you to apply.What We OfferBenefitsAt Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:1 wellbeing leave day per yearUp to 5 additional service bonus leave days per yearUp to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers2 days of paid volunteer leave and donation matchingUp to 12 months gender affirmation leave, including 6 weeks paid leaveAccess to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinationsAccess to a wide range of salary packaging optionsAccess to a wide range of learning and development opportunities, including reimbursement for professional membership or subscriptionHybrid and flexible working arrangements, dependent on roleReimbursement for work from home equipmentAbout Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth.Our commitment to diversity, equity and inclusionWe are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Macquarie Group by 2xSign in to set job alerts for Case Manager roles.VACANCY WITHDRAWN- Case Manager (Continuous applicant pool)Brisbane, Queensland, Australia 4 months agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoWest Ipswich, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoCaboolture, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 6 days agoTeam Leader - Rehabilitation Counselling or PsychologyToowong, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 days agoSouth Brisbane, Queensland, Australia 5 days agoWest Ipswich, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoSenior Rehabilitation Consultant (Rehab Counsellor, Social Worker or Psychology)Toowong, Queensland, Australia 2 days agoTeam Leader - Rehabilitation Counselling or PsychologyToowong, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$125,000.00-A$145,000.00 2 days agoSenior Rehabilitation Consultant (Rehab Counsellor, Social Worker or Psychology)Brisbane, Queensland, Australia 2 days agoBrisbane City, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoAllied Health Clinician - Psychologist, OT or Social WorkerBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoInsolvency Accountant | Senior | Supervisor | Manager | Senior ManagerBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoManager Financial Modelling and AnalysisBrisbane, Queensland, Australia 2 days agoMarketing Automation Manager (Salesforce Marketing Cloud)Fortitude Valley, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoSpring Hill, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 11 hours agoBrisbane, Queensland, Australia 2 days agoPsychologist, Social Worker or Counsellor - BrisbaneBrisbane, Queensland, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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