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Join to apply for the Customer Strategy & Offer Lead role at bpJoin to apply for the Customer Strategy & Offer Lead role at bpGet AI-powered advice on this job and more exclusive features.Job Family Group:Strategic Planning & Business Development GroupEntity:Customers & ProductsJob Family Group:Strategic Planning & Business Development GroupJob Description:bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we cant do it alone. Were a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity.Purpose of the roleYou will lead the strategy development for our B2B businesses, covering the fleet business and Dealer channel across the ANZ region. This role is critical to shaping our customer experience and driving commercial growth through the delivery of strategic initiatives. The role also is responsible for customer offer development and implementation, including the delivery of digital initiatives. You will work with a wide group of stakeholders from across multiple functions, as well as external partners and vendors.Key AccountabilitiesLead the development of the 3-year roadmap and capex plan for the B2B businessDevelop and implement the strategy for the Fleet business and Dealer partner businessesManage commercial partnerships and vendor relationships, including contract oversight and performance tracking.Responsible for budget planning and management.Design and deliver market leading customer offers and programs.Collaborate with cross-functional teams (e.g. marketing, legal, sales, finance, operations) to ensure seamless delivery of customer offers and initiatives.Contribute to strategic planning and innovation efforts across bps customer portfolio.Essential Skills And ExperienceDemonstrated experience in customer strategy, product strategy or customer offer development.Strong project management skills, with demonstrated ability to manage competing priorities. Organized and attention to detail.Ability to work cross-functionally and influence without direct authority. Comfortable engaging stakeholders across all levels of seniority.Established financial acumen and budget management ability.Strong analytical and problem-solving abilities.Excellent communication, negotiation, and vendor management skills.Experience working with and managing external suppliers and stakeholders.Clear examples of leadership, either direct or indirect.Strong ability to adapt. Comfortable with ambiguity and change.Bachelors degree in commerce, business, engineering or similar.7+ years of experience across strategy development, project management and vendor/partner relationshipsWhats in it for you?Excellent work-life balance & flexible working arrangementsCareer development and mentoring programsGenerous salary package including annual bonus programShare options, and fuel discountsUp to 18 weeks paid parental leave/4 weeks paid partner leavePlease be aware that all bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand based on the role location.Travel RequirementSome travel may be required with this role, this is negotiableRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Analytical Thinking, Cross-Functional Teamwork, Customer Portfolio, External Partners, People Management, Project Management, Strategic Planning, Vendor ManagementLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesOil and GasReferrals increase your chances of interviewing at bp by 2xGet notified about new Customer Specialist jobs in Docklands, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia 1 month agoDocklands, Victoria, Australia 1 week agoHawthorn East, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$65,000.00-A$65,000.00 19 hours agoDandenong, Victoria, Australia A$60,000.00-A$70,000.00 1 week agoSouthbank, Victoria, Australia 2 weeks agoCoburg, Victoria, Australia A$130,000.00-A$150,000.00 1 week agoMelbourne, Victoria, Australia 2 days agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoCremorne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month agoCustomer Success Specialist - Entry LevelMelbourne, Victoria, Australia 3 weeks agoKeilor East, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoEssendon, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoCustomer Success Manager, CHRO SpecialistMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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