Job Title

Company DescriptionSwisstel Sydney is a premium five-star hotel located in the heart of Sydneys business, retail and entertainment district.The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include the award-winning spa centre Spa and Sport, a restaurant and lobby bar, fully equipped fitness centre, outdoor swimming pool as well as eight state-of-the-art meeting rooms including a heritage-listed ballroom seating up to 400 people.Job DescriptionSwisstel Sydney is looking to welcome Guest Service Agentto join our growing Front Office team. As Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service. The RoleWelcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check outAssisting guests with requests and creatingmemorable experiencesEnsuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessionsDaily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activitiesMeeting and exceeding guest expectations and confident handling of customer complaints in anefficient and proactive mannerQualificationsWhat we are looking forA natural ability to authentically connect with peopleExcellent time management skillsPrevious Front Office experience within a luxury environment is desirablePrevious experience with Opera is favourableExceptional communication skillsFlexibility to work various shifts including week-ends, evenings and public holidaysA passion for hospitality and enthusiasm for peopleCandidates to have Full time work right in AustraliaIf this sounds like the role for you, apply today! Wed love to hear from you.Additional InformationWhat We OfferA fun and supportive work environment with a dedicated management teamExciting career growth and development opportunities within the hotel and across the Accor group #J-18808-Ljbffr