Job Title

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in the U.S., we strive every day to provide each individual with the care, knowledge, and experience they deserve.What Its All AboutAs a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.Whats in it for you?Top priority of culture and community including ongoing trainingAttractive compensation package with monthly bonus opportunitiesOnboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programsMentorship and professional development opportunities including a CES Advisory BoardField support for your hearing centerWhat You Will DoMaintain client charts and ensure information is up to datePrioritize welcome and confirmation calls and provide friendly and enthusiastic customer serviceManage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clientsEnter stock and custom orders, perform weekly inventory audit to ensure accuracyMaintain detailed and accurate records of cash and bank deposits and perform all end-of-day processes and reports/settlementsMaintain a clean, inviting, and friendly environmentMaintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functionsAssist with basic hearing aid troubleshooting via telephone or in-person and perform cleaning and checksMaintain knowledge of current HearUSA products, promotions, and pricing. Facilitate and support HearAssist and remote care as neededWhat We Are Looking ForHigh School Diploma or equivalentExperience in customer service and office administrationExcellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workersProficiency with computers including scheduling software and MS OfficeStrong multi-tasking, organization, and time-management skillsA Place To Grow Your CareerGrowth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:A professional development team of dedicated Regional Training ManagersContinuing education, LinkedIn Learning, and tuition reimbursementCareer advancement pathways for Center Support and Client CarePays: $19/hrThe Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the persons ability to do the job or otherwise made unlawful by federal, state, or local law. #J-18808-Ljbffr