Job Title

Partnering with Distribution Leaders to execute quarterly priorities and drive resultsPromoting national consistency to enhance customer value and operationsProviding data-driven insights to uplift performanceOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.In the role of Senior Consultant Performance Excellence consultant, you will join Paul Tripodi and the Premier Performance Excellence & Coaching team thats doubling down on customer obsession.Each day, youll go above and beyond to:Shape quarterly priorities and support planning cycles in partnership with HOs, ensuring coordinated delivery across teams.Drive leadership operations by aligning meetings with PB and Specialised Distribution priorities and tracking key actions.Build capability and leadership strength, using Strong Leadership principlesCollaborate with partners to drive effective risk management, capability uplift, recruitment, and onboarding of bankers.Work with Personal Bank Planning and Change to align external priorities with strategic objectives.Support business leaders and facilitate key business processes.Lead project & Change delivery to ensure timely, efficient execution with strong business partner engagement.Deliver performance insights to help Distribution Leaders understand business drivers and make strategic decisions.Were looking for the best and brightest to deliver the best for our customers. Youll need:8 years+ previous experience within distribution channels or customer facing banking or project rolesProven ability to engage a team to deliver good customer outcomes and achieve high quality outcomes on timeStrong sequencing, planning, prioritisation, execution, communication and presentation skills.Well-developed stakeholder management and influencing abilitiesStrong understanding of lending operations, systems and risk policy and processes complemented by expertise in everyday banking and holistic customer needs discovery.Deep understanding of lending and everyday banking operations, systems, and processesStrong Leadership & Coaching CapabilitiesStrong understanding of Risk, Policies and ProcessesAction Orientated, driving results and ensures accountabilityA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. Thats why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr