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3 days ago Be among the first 25 applicantsDirect message the job poster from Lite n'' EasyAre you ready to be part of something bigger? At Lite n'' Easy, we''re not just about meals, we''re about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they''re on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.Due to expansion within our leading business, we are excited to unveil our brand-new Contact Centre office at the iconic QV Building in Melbourne CBD. We have opportunities for highly motivated and driven professionals to join our Contact Centre team. If youre someone who thrives on providing exceptional service, become a part of our integral and dynamic team as a full-time Contact Centre Team Leader.What''s in it for you?Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.Comprehensive Training: Dive into a four-week training program that combines classroom learning with hands-on experience. Our next intake starts on Monday 4th of August 2025.Supportive Environment: Work alongside passionate individuals in our Melbourne CBD office (2min walk from Melbourne Central Train Station plus youll be right above a bustling retail precinct with over 50 retail stores)Benefits: Discount on food products, themed events and family fun day, Employee Assistance Program and discounted private health insurance.About the role:Our Team Leaders collaborate to provide hands-on support, coaching and mentoring to our customer service consultants. This ensures that they meet their goals and deliver the highest level of care and service to our customers. Reporting to the Contact Centre Manager, each Team Leader will oversee a team of 15 consultants, including a Senior Consultant. You will be responsible for fostering a positive, supportive, and people-focused collaborative team culture.Responsibilities:Assist our customers by effectively resolving any expressions of dissatisfaction or escalated customer complaints receivedFacilitate individual team member monthly one on one meetingsAnalyse team data / statistics / performance to effectively develop and deliver both individual and team-based learning opportunitiesComplete regular and thorough call quality evaluations for all Contact Centre team members (evaluating against our Service Excellence & Call Quality Framework) and deliver constructive feedback, quality score and assessment observations in a highly supportive and effective coaching environmentMaintain effective communication and ensure team members are kept up to date regarding new products, new promotions, new processes & procedures, system enhancements and any other important updates to Contact Centre operationsContribute to developing recognition programs for all staff within the Customer Contact Centre to ensure that high performance is regularly rewardedLead by example and drive positive team culture to maintain high levels of employee performance engagementWork closely with other Team Leader''s and Management to achieve set goalsWhat You''ll Bring:Minimum of 2 years'' Team Leader experience in a busy Contact Centre or Customer Service environmentPassion for providing a high-level customer experienceAbility to become proficient regarding Lite n'' Easy products, services, systems, processes and proceduresExcellent communication skills both written and verbalStrong attention to detail and problem solving / critical thinking skillsHigh level of emotional intelligence with ability to build / maintain effective relationshipsGenuine passion for coaching & mentoring to drive continuous improvementSolid proficiency with MS Office and desktop computer skillsBe flexible with working hours availability between 7 am and 7 pm Monday to Friday and public holidays while being full time in office.Roster will be a rotating roster with other Team leadersJoin Our Team!If you have a passion for customer service and a drive to make a positive impact, we want to hear from you! Take the first step toward a rewarding career with Lite n'' Easy and click Apply.Lite n'' Easy is an equal opportunity employer committed to diversity and inclusion. Must have full Australian work rights.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTelephone Call Centers and TelecommunicationsReferrals increase your chances of interviewing at Lite n'' Easy by 2xGet notified about new Contact Center Team Lead jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoBroadmeadows, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoTeam Lead, Service Delivery For Telco CollectionMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSunbury, Victoria, Australia 19 hours agoCustomer Call Centre Operator - Work from home after training!Southbank, Victoria, Australia 2 weeks agoCraigieburn, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 2 months agoGlen Iris, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 3 weeks agoCremorne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$75,000 - A$77,000 1 week agoMelbourne, Victoria, Australia 20 hours agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoToorak, Victoria, Australia A$60,000 - A$65,000 43 minutes agoMelbourne, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. 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