Job Title

Multi-site Business Operations Team LeadAdd expected salary to your profile for insightsAbout us:Amtan Medical Centres is a multi-award family-owned and operated leading healthcare provider in the Gold Coast Region. Our team of dedicated medical professionals is committed to delivering high-quality, patient-centred care to our community. We pride ourselves on creating a welcoming and supportive environment for both our patients and staff.The Opportunity:This is a fantastic opportunity for a compassionate, results driven, self-motivated individual to become a key part of our family. We are seeking an experienced and strategic General Practice Business Operations Team Lead for an exciting leadership role. You will take on a senior leadership role within our organisation and be responsible for the execution of our strategic direction, compliance, and operational excellence at our Amtan medical centres whilst upholding clinical standards and enhancing both practitioner and patient experiences.This position sits above the Practice Managers and is responsible for overseeing the day-to-day operations of the practices at a higher level, ensuring alignment with strategic goals, and reporting directly to the company General Manager.This senior leadership position requires proven expertise in General Practice Operations combined with strong business and commercial acumen. In this full-time role, you will be the driving force behind ensuring each of the practice runs seamlessly, allowing the medical professionals to focus on providing exceptional patient care.Key Responsibilities:Oversee daily business management and clinical operations of multiple centres ensuring policy adherence, operational effectiveness and efficiency whilst delivering high performing primary careIn consultation with GM, identify, develop, and implement strategies for business growth and financial sustainabilityOversee all aspects of human resources, including recruitment, training, performance management, rostering to labour budgets, approving shifts and replacing nonavailability of administrative staff and nursesBe the first point of contact for all admin/reception staff, nurses, doctors, allied health, and after-hours security for your supervised sitesCollaborate with doctors, nurses, practice managers, reception/admin support staff to achieve practice goals, procedures, and elevate patient servicesExecute on the strategic plans and initiatives in alignment with company''s clinical and financial goals and objectives as directed by GMMedicare, Private, DVA & Work cover: Oversee billing, invoicing, batching, re-submissions, monitor submissions vs payments and follow through on non-paymentsManage appointment calendars and coach reception staff on opportunistic utilisationsOversee petty cash, reconciliation and cash deposits on weekly basisQuality assurance, compliance, and continuous quality improvement to AGPAL accreditation standardsCompliance to all legal and healthcare regulatory requirementsEnsure facilities and equipment are managed to highest standardSupport marketing, doctor and patient engagement strategiesManage patient feedback and complaints effectivelyAbout You:Proven experience in senior management within General Practice Operations and ManagementExperience with Best Practice, Cubiko, Cliniko & TANDA rostering software is essentialDemonstrated ability to manage multidisciplinary teams and service workflowsCommercially aware, data-driven and process-oriented with strong business and financial acumenConfident collaborating with medical professionals and clinical stakeholdersAbility to thrive in a fast-paced, high-accountability environmentExcellent communication, negotiation, and problem-solving abilitiesIn-depth understanding of Medicare billing and requirements, accreditation standards, and healthcare compliance within a GP settingStrategic thinker with experience in business planning and executionA passion for delivering exceptional patient careRelevant tertiary qualifications in health administration, business, or related fields (desirable)What We Offer:Amtan Medical is committed to providing a supportive and inclusive work environment for all our employees. We offer a range of benefits including competitive remuneration, opportunities for professional development, and a collaborative team culture.Remuneration is under the Health Professionals and Support Services Award based on experience and above award for the right candidate with potential for performance-based incentives.If you''re excited about this opportunity to join our team, please apply now.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have experience preparing work rosters? What''s your expected annual base salary? Which of the following medical practice management software do you have experience with? Do you have experience in administration? How many years'' experience do you have in the healthcare services industry? How much notice are you required to give your current employer?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Operations Team Leader #J-18808-Ljbffr