Job Title

2 Symphony Wy, Springfield Central QLD 4300, Australia Req #398Thursday, 3 July 2025Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let''s redefine retirement living for senior Australians.The OpportunitySpringfield Vista Retirement Living is a vibrant high-rise community, consisting of three apartment buildings, that sets a new standard in retirement living. Reporting to the State Manager - Operations, you''ll be responsible for the day-to-day operations, culture and leadership of the village to create a positive, welcoming and safe environment for residents and staff. Leading this growing community, you will lead from the front by creating a culture of polished customer service, including coordinating resident engagement, financial & budget management, safety & security compliance, people & performance management and facilities management. If you have a background in Hotel, Tourism or Hospitality Management, make the switch to retirement living.This is a permanent full-time opportunity working five days within our Springfield Vista community.What we offer:Permanent full-time position with the opportunity to lead a team and create changeLaptop, phone and onboarding training providedPaid Parental Leave and Purchased Annual Leave optionsTwo (2) additional ''All About Me'' leave days per calendar yearAnnual salary reviews and annual bonus incentive schemeEmployee ReferralProgramand Employee Assistance ProgramDiscounts to Health Insurance and Retail & Leisure partner providersOpportunities for further career progression (e.g develop into a Regional Operations Manager role, or more!)You will:Take ownership and lead all daily operations of village services, including governance & compliance, safety & security, people leadership, facilities management and resident satisfactionBuild on a vibrant resident satisfaction culture throughout the community that is built on communication, professionalism, honesty and inclusionOversee and implement community finance budgets by working with internal finance partners and delivering presentations to resident committeesHave a strong eye for maintenance or facilities management by ensuring you are working with your maintenance team to improve the facilities and facade of the overall communityDisplay a strong sense of people leadership including recruitment, onboarding, rostering, ongoing training & development and performance managementLiaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & RiskTrain your team to build on the foundations of the community and develop them into future leadersEnsure correct implementation and ongoing compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee membersWhat you''ll bring:Prior experience in a front-line operations management role (e.g. Hospitality, Hotel/Tourism or General Manager roles etc.)Strong people and stakeholder skills with a passion for leading teams, performance management and working with a wide range of residents and stakeholdersA passion for building on customer engagement, KPI improvement and resident satisfactionExperience in P&L budgets, financial performance and confident in presenting budgets to a group of residentsThorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)Tertiary qualification in business or related discipline (desirable, not essential)Current Police Check certificate (required, but we can complete it for you!)Who we areAs a leader in retirement living, with 30 years experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We''re a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What''s next?Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.2 Symphony Wy, Springfield Central QLD 4300, Australia #J-18808-Ljbffr