Job Title

QA & Compliance Manager - Training ServicesAdd expected salary to your profile for insightsAbove Award salary with salary packaging to increase take home payFlexible Location Mid North Coast (Coffs Harbour or Port Macquarie), Gold Coast (Miami or Southport) or Somerset (Deception Bay or Nundah)Help make a positive impact on peoples livesQUALITY ASSURANCE & COMPLIANCE MANAGER TRAINING SERVICESFull-time | Flexible location | Lead with integrity | Drive excellence in accredited trainingAre you an experienced professional who thrives on building strong relationships, solving problems, and making a meaningful impact? ETC is looking for aQuality Assurance & Compliance Managerto join our supportive team and help elevate the delivery of our accredited training programs.This is a people-focused role where your expertise in compliance and quality assurance will help guide and empower our Training Services team. If youre someone who enjoys working collaboratively, has a positive and solutions-oriented mindset, and is passionate about continuous improvementthis could be the perfect fit for you.Why Join Us?At ETC, we celebrate diversity and inclusion, and we believe everyone has something unique to bring to our teams. We are an equal opportunity employer, and we want YOU to join us no matter your background or experience. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, neurodiverse individuals, people with disability, including those with hidden disabilities, LGBTIQA+ communities, culturally and linguistically diverse people, and anyone who may not have felt included in traditional workplaces. A diverse workforce makes us stronger and better at what we do.Whats the role all about?As the Quality Assurance & Compliance Manager, youll play a key role in supporting our Training Services team to meet contract requirements while enhancing service delivery. Youll lead the development of quality systems, oversee audits and validations, and ensure our Student and Learning Management Systems are running smoothly and accurately.This isnt just about ticking boxesits leading and working alongside passionate teams to make a difference to our accredited training programs. Youll work closely with stakeholders to improve systems, processes, and outcomes, to deliver great outcomes for learners, while embedding a culture of excellence, integrity, and innovation.Your day-to-day as a QA & Compliance Manager will include:Leading the QA, Compliance and Resource Development teams to confidently support operations in meeting regulatory and contract requirements with clarity and purposeEnhancing and implementing quality assurance systems that are practical, user-friendly, and aligned with the Standards for RTOs 2025Leading internal audits, validations, and delivering continuous improvement initiativesManaging ETCs SMS and LMS platforms to ensure accurate learner tracking and reporting, and delivering a streamlined, engaging experience for students.Providing practical training and collaborative support to empower staff across Training ServicesFostering collaborative solutions with stakeholders that improve service delivery while maintaining compliance excellenceMonitoring training compliance across various government-funded programs (e.g. SEE Program and S-EA)Leveraging data and insights to inform decisions and drive continuous improvementChampioning ETCs values and fostering a culture of learning, inclusion, and shared successWhat you will bring:Solid experience in compliance and quality assurance within an RTO settingStrong understanding of ASQA standards and VET sector reporting requirementsConfidence using SMS/LMS platforms and Microsoft OfficeCertificate IV in Training and Assessment (TAE40122 or equivalent)A collaborative leadership approach to engage stakeholders and drive shared successA proactive, solutions-focused mindset and a genuine interest in supporting others succeedCurrent Working With Children Check (or QLD Blue Card) and National Police CheckBonus points if you have:Qualifications in compliance auditing (e.g. Diploma of Quality Auditing)Experience with aXcelerate SMS/LMSKnowledge of government-funded training contracts and programsHow to ApplyClick Apply to submit your resume and cover letter (saved as ONE document). Applications must be submitted via our recruitment portal. Applications close: Sunday, 10 August 2025 at 11:59pm Questions? Contact Larissa Owen -Business Integrity ManagerPlease visit ourCareers Pageto view the full position description, explore other vacancies, and learn more about ETC and our culture.Why Youll Love ETCETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. Were innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.We also offer:Competitive salary + salary packaging9-day fortnight and flexible work optionsPaid birthday leave and community service leavePaid parental leave (8 weeks primary, 3 weeks secondary)A variety of health & wellbeing programs including EAPA supportive, inclusive team culture where you can thriveNeed a Hand?Were committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us athuman.resources@etcltd.com.au well work with you to meet your specific needs.We consider our employees the heartbeat of our organisation. If youre looking for a rewarding career where you can enrich and change lives, wed love to hear from you.Our Reference: RA25142Unlock job insightsSalary match Number of applicants Skills matchCommunity Services & Development 101-1,000 employeesEnterprise & Training Company (ETC) is a community orientated established since 1989, not-for-profit provider of employment, training and business services. Our organisation is built on the values of respect, integrity, success and empowerment.Operating along the East Coast of Australia from the NSW Hunter region up to Bundaberg QLD, as well as inland NSW around the New England North West region and employing more than 420 employees.We continually strive to develop our staff to become the next generation of leaders within our organisation. As well as a stable, supportive, rewarding and engaging work environment, our staff enjoy a broad range of fantastic benefits and opportunities.Enterprise & Training Company (ETC) is a community orientated established since 1989, not-for-profit provider of employment, training and business services. Our organisation is built on the values of respect, integrity, success and empowerment.Operating along the East Coast of Australia from the NSW Hunter region up to Bundaberg QLD, as well as inland NSW around the New England North West region and employing more than 420 employees.We continually strive to develop our staff to become the next generation of leaders within our organisation. As well as a stable, supportive, rewarding and engaging work environment, our staff enjoy a broad range of fantastic benefits and opportunities.Show morePerks and benefits Above Award and competitive salaries Salary packaging to increase your take home pay Extra week of paid leave after 5 years of service A variety of flexible working arrangments Working from home options Paid days off Health & wellbeing initiatives Discounted accommodation and travel offersTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr