Join to apply for the Manager Customer Experience role at Goulburn-Murray Water1 day ago Be among the first 25 applicantsJoin to apply for the Manager Customer Experience role at Goulburn-Murray WaterGet AI-powered advice on this job and more exclusive features.Goulburn-Murray Water provided pay rangeThis range is provided by Goulburn-Murray Water. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$145,072.00/yr - A$158,347.00/yrDirect message the job poster from Goulburn-Murray WaterAbout GMWGoulburn-Murray Water (GMW) is Australias largest rural water corporation responsible for storing, managing and delivering water across most of northern Victoria. GMW provides more than 39,000 services to about 25,000 customers in its operating region.About the RoleAre you passionate about delivering exceptional customer service and driving service improvements? GMW is seeking a dynamic leader to head our Customer Experience team, championing innovation, quality, and the rollout of organisation-wide service initiatives.This pivotal role leads a team of over 30 staff, with three direct reports, and oversees our Call Centre, Water Trading, and Land & Licensing functions. It offers a mix of strategic leadership, regulatory engagement, and operational delivery ideal for someone who can bring structure and simplicity to complex challenges.Youll lead customer experience initiatives, simplify systems and processes, and represent the function at senior leadership forums. If you''re ready to shape the future of customer experience at GMW, wed love to hear from you.What do you need?A record of achievement in leading a customer facing teamLeadership and/or management experienceDegree or equivalent in appropriate field (Desired)Knowledge of the water industry and Victorian Water Register (Desired)Experience rolling out and/or optimising a Customer Relationship Management (CRM) system (Desired)Agile, inclusive and responsible culture is the foundation of our organisation where people are offered excellent opportunities to grow, learn and advance in their careers.GMW are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.GMW offer flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.Great time to join GMW and enjoy the relaxed regional lifestyle, career opportunities and growth.For more information or to view the position description please visit our website.Applications close on Sunday 10 August 2025. To apply for this role please complete the GMW application form provided on our careers page and email together with a copy of your current CV to recruitment@gmwater.com.au.GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: recruitment@gmwater.com.auSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesUtilitiesReferrals increase your chances of interviewing at Goulburn-Murray Water by 2xGet notified about new Customer Experience Manager jobs in Tatura, Victoria, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Manager Customer Experience