Job Title

Suncare is committed to "Making People''s Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | EmpatheticOur customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people''s lives better.Ready to lead with heart and help shape the delivery of aged-care services?In the newly created role of Operations Manager Care Services youll drive excellence across Care Partner services, guiding and empowering high-performing teams to deliver quality, person-centred customer and organisational outcomes. With a focus on quality, compliance, and continuous improvement, youll play a pivotal role in the achievement of Suncares vision.This unique leadership opportunity is available on a permanent full-time basis, with flexibility for hybrid work arrangements that include working at our Suncare Maroochydore or North Lakes office, and from home. You will also enjoy meeting your regional teams when you partake in planned travel between Brisbane and Rockhampton offices.More about the roleReporting to the General Manager Care Services, you will:Lead and support multi-site Care Partner Team Leaders and their teams to deliver safe, person-centred care while driving performance, workforce efficiency, and customer satisfaction in Suncares delivery of the Support at Home programCoach and mentor teams to build future capability, promote accountability and resilience, and foster a high-performance culture aligned with Suncares valuesRespond to customer concerns, ensuring thorough enquiry, resolution and reporting through appropriate channels and guiding frontline staff to support customers in accessing advocacy servicesDrive quality and continuous improvement initiatives, using data and feedback to enhance service access, delivery, and outcomesMonitor and report operational performance and budget outcomes to senior leadership, identifying risks, opportunities, and innovations in care deliveryContribute to workforce planning and development, including modernise models of care delivery and career pathways in partnership with the People & Culture teamEnsure regulatory compliance with the Strengthened Aged Care Quality Standards and uphold clinical governance framework requirements, policies, and procedures across service operationsWhat you will bring to our teamIn addition to your shared passion for achieving our vision of being a leader in customer experience, an employer of choice and delivering genuine connections and excellence in community aged care services, you will possess:Relevant qualification in Management, Social, Community or Human Services and / or significant relevant industry experience at a leadership levelStrong industry knowledge of government funding, guidelines, legislation, and aged care sector reformsDemonstrated experience leading and motivating teams to achieve organisation goalsExceptional interpersonal and communication skills, and a proven ability to collaborate and negotiate effectively with varied stakeholdersStrong problem-solving, attention to detail, and demonstrated ability to lead in crisis situationsResilience, be self-directed and highly organised to work autonomously, under pressure and hold oneself accountable to achieve targets and deadlinesHigh-level computer literacy and confidence working with Microsoft Office and databasesA current Drivers Licence and willingness to use own insured vehicle for work purposes, and travel as required to our regional offices.What we can offerAt Suncare our people really are our greatest asset. We offer:Not for profit salary packaging benefitsFlexible working optionsA friendly, supportive team environment that values all voicesFitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentCareer progression opportunities in a rewarding, growth industryAnd this position is eligible to receive QLeaveApply now!Ready to join our team of over 800 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks. We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003. #J-18808-Ljbffr