Job Title

Client Experience Manager - Policy Support and GrowthAbout UsAchmea Australia is part of the globally respected Achmea Group, with a legacy of serving 10 million clients worldwide and over 17,500 dedicated employees. Since 2013, weve been proudly supporting Australian agribusinesses with farm-focused insurance solutions. Thousands of farmers trust us for our commitment to helping them thrive, driven by our mission to Keep Farmers Farming. With our team growing, nows the perfect time to join us in making a real difference.About the RoleTo support our growth, we are looking for a dynamic and passionate Client Experience Manager to join our growing organisation on a Permanent basis. Based in Sydney CBD or Tamworth, NSW, you will lead your team to deliver an outstanding client experience. You understand the importance of having consistent processes while striving for best practice outcomes, in addition to appreciating the value of cross functional collaboration.What You''ll be Doing:Leading our policy support and growth team to deliver individual and team SLAsProviding coaching and training of team membersProviding technical support to the team and broader business (as needed)Delivering new businesses targets and maintaining clients through their policy life cycleManaging the workflows service standards and planning and forecasting workload to ensure the team is appropriately resourced to meet the service standards consistentlyDelivering Operational efficiency across the Policy Support Team through identifying system and process improvements as requiredProvide market insights and information as input for continuous improvement and product developmentAbout You:Knowledge of general insurance is a must including the regulatory, compliance and privacy environmentPrevious Leadership Experience and/or understanding of end-to-end service, sales, distribution and retention processAbility to lead teams to success with high engagementAbility to coach and influence peersExcellent communication skills, both written and verbalIntrinsically motivated by long term client satisfactionAbility to problem solve and find solutions to problemsWhy Join Achmea?We value our people and offer a range of benefits to support your success and well-being:Competitive salary packageFlexible working arrangements, including hybrid options5 weeks of annual leaveSydney CBD office with free fruit, fitness classes, and end-of-trip facilitiesPaid salary continuance & life insuranceNovated leasing optionsVolunteer leaveA strong focus on learning and developmentReady to Make an Impact?If youre ready to take your career to the next level and join a team that values expertise, collaboration, and innovation, wed love to hear from you! Click APPLY to submit your application. As a condition of employment, Successful applicants are required to complete work rights, police, and credit checks through our online provider.Note: No recruitment agencies, please. If we need additional assistance, well reach out to our trusted partners.Achmea Australia recognises that an inclusive and diverse workforce is essential for a strong organisation, and we are committed to ensuring everyone feels valued and respected for who they are.PrivacyProtecting your privacy and your personal information is important to us, as it is fundamental to the way we conduct business. Achmea Australia (ABN 86 158 237 702, AFSL 433 984) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act. A copy of Achmea Australias Privacy Policy may be found at www.achmea.com.au/privacy/. 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