Job Title

Customer Support Major Account Manager page is loadedCustomer Support Major Account ManagerApply locations Australia | CQ | Mackay - Hastings Park Australia | CQ | Rockhampton Branch time type Full time posted on Posted 6 Days Ago job requisition id JR115245Company :Hastings Deering (Australia) LtdOur Construction Industries team are looking for an experienced Customer Support Major Accounts Manager to support our Major Accounts across the Bowen Basin area. This is a permanent, full-time opportunity to be based in Mackay and Rockhampton.Reporting to the Manager Customer Support Solutions, this role primarily exists to provide efficient and professional sales management support to designated accounts to ensure the overall customer relationship is managed to maximise sales volume and profitability of all product offerings supported by Hastings Deering.In this role, your key responsibilities will include:Build and maintain close association with Senior Executives and key Influencers of prospects and owner groups within the nominated accountsUnderstand intimately the overall business structures, market drivers, strategy and influences of the nominated head office accountsProvide direct coverage of nominated head office accounts and be the point of contact and coordinator for our customers and our field staff in respect of these accountsDevelop and actively manage a strategic multi-generational account management plan to ensure the nominated head office accounts afford Hastings Deering preferred supplier status and maximise share of customer revenue spendWork with Sales Managers, Sales Representatives, Sales Coordinators and Administration in the preparation and deal strategy packaging of formal tenders and quotations for nominated customer groups to ensure a professional, comprehensive and competitive submission is presentedDevelop account growth strategies and recommend refinements to these strategies as dictated by market forcesActively qualify, participate in and close out all equipment and related business opportunities in timely mannerUnderstand and communicate; buy cycles, maintenance and operating costs, production and fleet utilisation targets and repair and rebuild strategiesAccountable for the sales and delivery of an asset to the customer requirements (tender, build, delivery, assembly, commissioning and payment)Understand customer business/site plan requirements and present business contributions that generates opportunities and follow upAchieve targeted business results (PINS, Payment Terms, Gross Margin, Sales Revenue and Customer Satisfaction) for area of responsibility against budgeAbout YouYou will bring the following skills and experience to the role:Minimum 5 years experience in effective account management, sales development and business growth with key customer sales accounts in a similar or related industryDiploma in Business, Commerce, Engineering or equivalent experienceMinimum 5 years experience in establishing and maintaining mutually beneficial customer relationshipsMinimum 5 years experience in heavy earthmoving, mining or mining services industries developing, implementing and reporting on sales strategiesGood commercial and business acumen, deal qualification and closing skills, negotiation and high price toleranceAbout the BenefitsHastings Deering offers a wide range of benefits including:Competitive salary + generous commission structureSupport vehicle providedA team culture of innovation, collaboration and high performanceA rewarding career with diverse opportunitiesA competitive remuneration packageEmployee Assistance Program for employees and their familiesDiscounts on private health, vehicles, travel and moreA culture of inspiration, innovation, collaboration and executionOngoing training & support to further your careerAnnual salary reviewsHow to ApplyFor any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner on celeste.middleton@hastingsdeering.com.au #J-18808-Ljbffr