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2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.H.Parsons Funeral Directors are a family owned local company who have been supporting families in the Illawarra for over 130 years.Are you an events expert who wants to make a meaningful difference for families and your local community? The role of a Funeral Director is a highly rewarding and diverse experience where no two days are the same. Use your event expertise to help families create unique and individual celebrations that will best honour their loved one.At H.Parsons, youll be part of a fast-paced and progressive environment where your contributions are truly valued. We offer an above-award salary, access to industry-leading training and development, and a well-regarded Employee Assistance Program (EAP) available to all staff and their families at no cost. Youll also enjoy being part of a fun, inclusive, and supportive culture, with a dedicated People & Culture budget that helps us celebrate, connect, and care for our team.We are fiercely proud of our heritage. As industry leaders and a 100% Australian, family-owned funeral business, weve been proudly serving the Illawarra and South Coast regions for generations. We embrace innovation, progressive thinking, and diversity in our workplace. Our deep commitment to the community is reflected through the Parsons Pillars environmental sustainability, social responsibility, supporting local businesses, and giving back to the communities we serve.H.Parsons are growing and are seeking people to join our fantastic team. We employ over 80 locals and support over 40 community and sporting organisations. Our continued success is driven by our exceptional service, integrity and transparency - we believe in providing unrivalled value for money, information and choice, strictly no sales tactics. We believe in doing everything we can to ensure every little detail is just right for each individual family.About You:Successful Funeral Directors come from diverse backgrounds. They are quick and lateral thinkers, empathetic, problem solvers and truly love giving of themselves to serve families in need. Your positive approach, attention to detail and passion for exceptional customer service will see you shine in this role. A university degree in almost any discipline will be highly regarded, however, having a mix of over three years in customer service or event management experience and an ability to juggle multiple tasks and think on your feet is essential.As a Funeral Director, you will support local funeral operations by meeting with families to plan and arrange funerals. You will be required to set up for funeral services at a variety of venues; drive the hearse, mourning cars, or other vehicles; use audio visual equipment; and support families throughout the arrangement process, and on the day of the funeral. This includes undertaking a range of administration functions to ensure the service runs smoothly.You will also be transferring deceased persons from their family home, nursing home, or hospital into our care.The role includes cleaning and preparing our fleet of vehicles, cleaning our venues before a service, and other ad hoc duties as required. Is open to working across our Illawarra and Shoalhaven branches Is an effective communicator (written and verbal) who is at ease interacting with families from a wide range of backgrounds to ensure a quality funeral experience Has administration skills and manages, communicates and records the details of funeral bookings to ensure the right resources are available on the day Appreciates and respects families'' unique needs, recognising religious and cultural diversity Demonstrates care, compassion and empathy when gathering or requesting information and providing timelines Proactively liaises with administration staff to ensure a full brief for each service is provided to inform the scheduling process Operates internal and external audio-visual equipment. Above average computer/technology literacy would be a considerable advantage Identifies risks to wellbeing by monitoring self and others through times of stress or exposure to difficult circumstancesThe successful applicant will be required to participate in an after-hours on call roster involving after hours transfers, weekends and some public holidays. Full unrestricted Australian work rights Min 3 years customer service Ability to perform a wide range of administrative tasks with a demanding workload High level interpersonal, written, and verbal communication skills Demonstrated commitment to providing a quality service and quality improvement initiatives in workplace practices and procedures Ability to use computer software applications and electronic systems. Justice of the Peace (or the willingness and the ability to obtain within your probationary period more information VALUES: Reputation - pride in our service and history Cohesive - together we care Honest - we do what is right Fun - we enjoy what we doAs a valued member of our team, you will have access to the following: Full training and comprehensive induction program Supportive and people-focused culture that provided flexibility and high levels of autonomy Diverse team working environment A rostered day off per month Employee Assistance Program free for staff and their families Company supplied iPad, mobile phone and apple watchSeniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionManagement and ManufacturingIndustriesIndividual and Family ServicesReferrals increase your chances of interviewing at H. Parsons Funeral Directors by 2xGet notified about new Funeral Director jobs in Wollongong, New South Wales, Australia.Coniston, New South Wales, Australia 1 week agoConiston, New South Wales, Australia 4 weeks agoConiston, New South Wales, Australia 4 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr