Job Title

Contract: Fixed-Term (12 Months up until August 2026 with potential to extend)Who are Bridge Housing?We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. We home over 5,000 residents across Sydney CBD and surroundings.We have been awarded Best Workplace in 2019, 2020, 2021 and 2022, as well as being recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.The RoleOur Northern Beaches office located in Brookvale has a 12-month full time (35 hours per week) Housing Manager vacancy. The role primarily aims to sustain our residents tenancies.As a Housing Manager youll be responsible for a regional portfolio of houses and units and be the key point of contact for the tenants within that portfolio. Youll provide those tenants with excellent customer service and advise them on all things housing, tenancy and property management. You will also connect your tenants with support providers and communities to assist holistic health and wellbeing. The aim being you are able to provide them with stability and security.The priority for all Housing Managers is tenant satisfaction and sustainment and upholding our values in every step and action.What does a day as a Housing Manager look like?Working to the Customer Service Charter and following housing policies and proceduresResponding to tenant enquiries, complaints and grievancesManaging appeals processes and tribunal representation (NCAT)Working within legal frameworks and guidelines with the tenants, their support partners and other Bridge teams to help sustain tenanciesConducting regular property inspections and reporting any repairs and maintenance issuesWorking with support coordinators and support providers to ensure holistic wellbeing of the tenants within your portfolioFinancial management including: rent, arrears management, tenant deb, voids and vacancies, bonds and rechargesBuilding and maintaining relationships with tenants, support providers, and communities to create sustainable communitiesActioning administrative duties in a timely manner within the SDM software and other relevant IT systemsOur Housing Managers have versatile skills and backgrounds includingin property and/or tenancy managementworking with people from diverse backgrounds and culturesworking with social housing and residential tenancy managementmanaging arrears processesCertificate in Social Housing or Real Estate certificate of registrationKnowledge of the NSW Civil and Administrative Tribunal (NCAT) procedurescommunity engagement and trauma-informed practiceWho are we looking for?Relationship and rapport builderHigh attention to detail, confident in IT systems and completing documentationAccountability and responsible work ethic you are VALUES drivenProactive and positive you look for solutionsDriven to provide high customer service at all timesOrganised and able to prioritise their workload in an evolving work environmentNegotiation and conflict resolution skillsDesirable: knowledge of the residential tenancies agreement and NCATOur Housing Managers do need to have a current and valid drivers license in order to conduct a primary objective of the role (property inspections, which are at least one days work per week). They also need to be willing to obtain a Criminal Record Check.We are a four-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisations values (Integrity, Innovation and Inclusion) and Bridge Housing cares about its employees, their wellbeing and their professional development.To support employee wellbeing and professional development, we offer:study assistance and study leavetraining and development from internal and external providersteam buildingmonthly massages and reflexologyAs well as a fantastic package includes:salary packaging options up to $15,900 per annum (We use Maxxia, give them a google!)4 weeks annual leave ANDover 12 days additional leave per year ANDadditional leave between Christmas and New Year ANDday off for your birthday!APPLY NOW! By uploading a resume and cover letter through our portal. Dont forget! We want to see in your cover letter, why you want to work for us and how your values align.We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.Role TypePay Rate97170 AUD 104000 AUD (Annum)Company OverviewWe are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. Bridge Housing offers you the opportunity to be engaged in work that makes a difference to peoples lives. At Bridge Housing, we value integrity, innovation and inclusion. At Bridge Housing, every one of our employees upholds these values and cares about the work we do, our tenants and their safety and wellbeing. #J-18808-Ljbffr