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Join to apply for the Desktop Support Engineer L1 role at BrennanJoin to apply for the Desktop Support Engineer L1 role at BrennanGet AI-powered advice on this job and more exclusive features.Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.Its a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.Why join BrennanTrue performance for our customers starts with a true belief in our people.Its why weve structured our business to help our teams, and their talents, shine bright. It''s why weve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And its why weve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewardsIn addition to competitive remuneration, Brennan offers extensive benefits, including:Training and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn environment that embraces learning and developmentThe RoleAs part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Brisbane.As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services clients in Brisbane. This role requires the candidate to be on-site at least 85% of the time so they will have to be very flexible with travel across the Brisbane region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.Your Day-to-day ResponsibilitiesProvide L1 support for service delivery teams and resolve technical issuesProvide onsite support at client locations on behalf of service delivery teams and resolve technical issuesProactively managing our client''s IT environmentsConducting problem management to ensure the root cause of issues is addressedTake ownership of your assigned clients, and ensure we deliver excellence in customer serviceMaintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.Maintain effective communications with your clientsWhat skills and experience we are looking for:Minimum of 2 years IT experienceReasonable experience in common business applications, especially Microsoft Office suite of products Including Office365Strong analytical and problem-solving skillsExcellent verbal and written communication skillsProven ability to work within and across teamsIndustry based certificationsInstallation and management of peripheral devicesUser account maintenanceDesktop and End User SupportAbility to service on Site Contracted RequirementsNote: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.Brennan is an equal opportunity employer.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Brennan by 2xSign in to set job alerts for Desktop Support Engineer roles.Eagle Farm, Queensland, Australia A$30.00-A$32.00 3 months agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia A$30.00-A$40.00 3 months agoIpswich, Queensland, Australia 1 month agoDesktop/Network/Firewall/EUC Onsite IT SupportIpswich, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 5 days agoUnderground Mining Engineer - Site Technical Support Aus FIFO $200k+Brisbane, Queensland, Australia 2 weeks agoEagle Farm, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoWest End, Queensland, Australia A$130,000.00-A$150,000.00 6 days agoSenior Mining Engineer - Site Technical Support Australia FIFO $270k+Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 weeks agoElectrical Engineer, Water Utilities (Senior to Associate)Brisbane, Queensland, Australia 1 day agoWere unlocking community knowledge in a new way. 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