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ProofpointProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.View all jobs at ProofpointAbout Us:We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint, youll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. Thats why were a leader in next-generation cybersecurity.Protection Starts with People. Proofpoint.The RoleThe Program Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoints strategic customers with little direction.Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when neededMeet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and servicesDevelops 12-month road maps for assigned clients, expanding their scope, maturity, and security postureMaintains program roadmaps and is accountable for delivery of objectives against deadlinesIdentify and prioritize short term and long-term goalsPlan, document, and identify risks and challenges for production changes that span multiple services or technologiesDesign and implements solutions to complex problems with minimum supervisionProvide technical guidance to customer teams and respond to enquiries regarding product features and functionalityActs as consultative, trusted adviser to assigned clients, owning the relationshipAccountable for client satisfaction, retention and keeping their data secureOpen and assigns cases as requiredMonitor all clients cases to ensure that tasks are accurate, viable and completed within SLO guidelinesProvide flexibility with schedule to cover job requirementsEnsures adherence to service briefs, Proofpoint best practice, and SOPsWhat you bring to the team3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasKnowledge of data communication concepts and technologies, specifically email and networkingWorking knowledge of Windows, Active Directory, and Microsoft ExchangeAbility to effectively work in a team environment as well as independentlyMust be proactive and have outstanding verbal and written communication skillsA deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awarenessCapability to drive performance and achieve excellent resultsAbility to work effectively with team members and with clientsSelf-motivated, with ability to manage and follow up on multiple tasks simultaneouslyDemonstrated organizational and scheduling skills, strong time management skillsAbility to approach problems from multiple angles and find creative solutions (conflict resolution)Previous experience working in 24x7 Security Operations Center (SOC) Nice to havesThreat Protection, Data Loss Prevention or Information Security experience PreferredWhy ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. Were a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly culture-add, and we strongly encourage people from all walks of life to apply.We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint#LI-MLWhy Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us: Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here . We cant wait to hear from you!Find even more open roles below ordered by popularity of job title or skills/products/technologies used. #J-18808-Ljbffr