Join to apply for the Engagement Associate role at Cochlear11 hours ago Be among the first 25 applicantsJoin to apply for the Engagement Associate role at CochlearGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CochlearCochlear''s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people''s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.The OpportunityWe are seeking an Engagement Associate to join our Australia & New Zealand (ANZ) team in Brisbane.Reporting to the Engagement Manager, the successful Candidate will have the unique opportunity to provide direct customer support to consumers and nurture them through their hearing journey.The Engagement Associate handles assigned consumer inquiries about implantable hearing solutions and offers valuable insight through personal mentoring to ensure a successful hearing journey that results in the choice of Cochlear. This role will ensure a successful consumer mentoring experience for all candidate inquiries.The qualified candidate must be comfortable with extended telephone, email and face-to-face contact, possess the ability to work with minimal supervision, have experience in database management and reporting and have demonstrated impeccable follow up.Responsibilities include:Actively engage with candidates to ensure they are supported throughout the decision-making and implantation process.Provide personalised, accurate information and a positive, empathetic experience to candidates, guiding them through their hearing journeyRegularly follow up and communicate with consumers, providing appropriate touch points.Proactively engage with Cochlear''s consumers and candidates through avenues such as clinic events, office events, tech-talks, product trials, etc.Attend consumer events to proactively engage with candidates to build ongoing relationships and be the primary contact to help guide candidates through the implantation processAct as the primary liaison for assigned inbound and outbound telephone calls and email communication involving consumers.Provide administration support relating to consumer campaigns, aligning consumer messaging and shared goals, in collaboration with the Marketing Team.Document all consumer customer trends and concerns with business systems and team leadership.Offer solutions and provide creative ideas for responding to customer trends.About You.As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you''ll be able to demonstrate the following skills and experience:Minimum:Bachelor''s degree or equivalent business experience required.At lease a few years of sales experience is essential to be successful in this roleCandidate has proven strong influencing & negotiating skillsCandidate will have proven strong, persuasive written, verbal and communication skills - strong telephone skills requiredCandidate must possess strong interpersonal skills displayed across diverse demographicsHigh level of emotional intelligence with the ability to demonstrate management of one''s own feelings and experiences to match the emotional level of anotherTechnical fluency with an advanced level of comfort with web based and interactive toolsExcellent ability to coordinate, organise and report data in a systematic way for functionality.Ideal:Hearing industry experience, preferably with cochlear implants.Engagement and communication experience with not-for-profit community and consumer relations.Patient Support Program experienceIn turn, you will have the unique opportunity to interact and build relationships with external and internal groups, setting the foundation of future success. The ANZ regional group offers a collaborative work environment with ample training and development opportunities. You will be able to do meaningful work for a truly iconic Australian company.If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionAt Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.For more information about Life at Cochlear, visit www.cochlearcareers.comSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Cochlear by 2xGet notified about new Associate jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 weeks agoEast Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 8 months agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 15 hours agoSt Lucia, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoMorningside, Queensland, Australia A$60,000.00-A$70,000.00 1 month agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoGraduate Advisory Analyst - Brisbane (2025) - Immediate StartBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia A$100,000.00-A$110,000.00 4 days agoBrisbane, Queensland, Australia 4 days agoAssociates and Senior Associates - Audit - AustraliaBrisbane, Queensland, Australia 2 weeks agoCannon Hill, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoChermside, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane City, Queensland, Australia 6 hours agoExpression of Interest International Business Development OpportunitiesBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
Engagement Associate