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Join to apply for the Project Manager - Genesys Contact Center Solutions role at The Onset 2 weeks ago Be among the first 25 applicants Join to apply for the Project Manager - Genesys Contact Center Solutions role at The Onset Job Description Our client is seeking an experienced Genesys Project Manager to lead and manage the implementation and optimization of Genesys Contact Center solutions. The role is based in Brisbane or Perth with a hybrid working model. This is an initial 6-month contract with a strong possibility of extension or permanency for the right candidate. Responsibilities Project Management: Manage end-to-end implementation and enhancement projects for Genesys Contact Center solutions. Cloud Architecture: Design, review, and optimize cloud architecture for seamless integration with Genesys systems. Cloud Contact Center Components: Oversee deployment ensuring system reliability and scalability. Capabilities Overview: Develop and present assessments of Genesys capabilities to stakeholders. CCaaS Architecture: Architect and support tailored Contact Center as a Service (CCaaS) solutions. Licensing Methodology: Manage licensing requirements for compliance and cost-effectiveness. Self-Service Options: Implement and enhance features like IVR, chatbots, and AI solutions. Collaboration Options: Facilitate seamless collaboration through Genesys tools. Inbound and Outbound Calling: Optimize call processes for customer satisfaction. WFM & WEM: Utilize workforce management tools to improve productivity. API & AppFoundry: Manage integrations with third-party applications. Analytics & Reporting: Provide insights through advanced reporting within Genesys. AI & Automation: Implement AI-driven solutions for automation and efficiency. SBC & Audiocodes: Configure and maintain SBCs and Audiocodes for reliable communications. Essential Experience 4+ years Project Management experience. Must have 2+ years in Genesys Contact Center solutions and architecture. Proven experience managing large-scale Genesys projects. Proficient in cloud architecture and CCaaS systems. Understanding licensing, workforce management, and AI technologies. Familiarity with APIs, AppFoundry, SBC, and Audiocodes. Excellent stakeholder management and communication skills. Desirable Experience Relevant Genesys certifications. Experience with workforce engagement tools and analytics platforms. Knowledge of emerging contact center technologies. Additional Details Seniority level: Mid-Senior level Employment type: Contract Job function: Project Management, IT Industry: Staffing and Recruiting Referrals increase your chances of interviewing at The Onset by 2x. #J-18808-Ljbffr