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Join to apply for the Customer Care Representative role at Audika Australia2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at Audika AustraliaGet AI-powered advice on this job and more exclusive features.Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, were committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.About Us:Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, were committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.What You''ll Be Doing:The Opportunity Bring Your Contact Centre Experience To LifeWere looking for experienced contact centre professionals to join our high-performing Customer Care team in Adelaide. If youre passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in peoples lives, this role is for you.As a Customer Care Representative, youll be the first point of contact for clients across Australia and New Zealand. Youll use your proven contact centre skills to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.Your day-to-day responsibilities will include:Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalismBooking and managing clinic appointments using our CRM and internal systemsFollowing up on leads generated from direct marketing and rebooking lapsed clientsAccurately updating client records and ensuring all information is documentedMeeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)What We''re Looking For:We strongly welcome applicants with previous contact centre or phone-based experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.The ideal candidate will:Be an excellent communicator who can adapt their style to each clients needsHave strong experience working in fast-paced, target-driven contact centre environmentsBe highly proficient with CRM platforms and confident navigating multiple systemsDemonstrate strong organisational skills and attention to detailThrive in a team-focused, customer-first cultureBe motivated by KPIs and take pride in achieving individual and team goalsWhat You''ll Get in Return:A structured onboarding and training program with ongoing coachingMonthly and quarterly incentives based on performanceA collaborative, inclusive, and fun workplace cultureAccess to MyRewards exclusive discounts and wellness benefitsCareer growth opportunities within a purpose-led global organisationOur Values:At Audika, we:Create trust through care and accountabilityWork as a team, supporting each others successEmbrace a can-do attitude and a passion for serviceDrive innovation to improve client outcomesMake a Difference with Every CallJoin us in transforming lives through hearing carestarting with the power of your voice on the other end of the line.#audika_AustraliaSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Audika Australia by 2xGet notified about new Customer Care Representative jobs in Parkside, South Australia, Australia.Adelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 month agoHindmarsh, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoGuest Experience Expert - Full-Time/Part-TimeAdelaide, South Australia, Australia 2 days agoPort Adelaide, South Australia, Australia 1 month agoModbury North, South Australia, Australia A$50,000.00-A$55,000.00 1 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 days agoOld Reynella, South Australia, Australia A$70,000.00-A$85,000.00 3 weeks agoGuest Experience Attendant - Intencity MarionAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 14 hours agoModbury, South Australia, Australia 1 day agoAdelaide, South Australia, Australia A$45.00-A$47.00 1 day agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 1 day agoReceptionist - Full Time - 12 Months contractHackney, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoElizabeth Vale, South Australia, Australia 1 day agoAdelaide, South Australia, Australia A$120,000.00-A$180,000.00 1 week agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 6 days agoExpressions of Interest- National Support OfficeAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 5 months agoKent Town, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdministration Officer (Employment Pool)Adelaide, South Australia, Australia 1 month agoWere unlocking community knowledge in a new way. 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