Job Title

Add expected salary to your profile for insightsAre you a natural leader with a passion for delivering excellent customer service? Returnify is looking for an experienced and motivated Call Centre Team Leader to guide our customer support team to success.About ReturnifyReturnify is providing everyday Australians to take control of their finances. We''re a fast-growing company that values innovation, empathy, and outstanding service.What Youll DoAs our Call Centre Team Leader, youll be responsible for:Leading, coaching, and motivating a team of outbound customer service representativesMonitoring team performance and implementing improvement strategiesEnsuring high-quality customer interactions and satisfactionHandling escalated customer issues with professionalism and careReporting on KPIs and providing actionable insightsSupporting hiring, onboarding, and training of new team membersWhat You BringProven experience in an outbound appointment setting call centre leadership roleExcellent communication and people management skillsAbility to work in a fast-paced environment and adapt to changeStrong problem-solving skills and a proactive mindsetExperience in recruitment and training of customer service representativesNew ideas and technology within the call centre industryWhat We OfferCompetitive salary and performance-based bonusesA collaborative, growth-oriented cultureProfessional development and training opportunitiesCompany reward programsApply Today!If youre ready to lead a high-performing support team and grow with a company thats redefining returns, wed love to hear from you. Submit your resume and a short cover letter to [emailprotected] .Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Contact Centre Team Leader #J-18808-Ljbffr