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Job Title


Cruise Sales Team Leader - Broadbeach, QLD


Company : Ignite Travel Group


Location : Gold Coast, Queensland


Created : 2025-08-01


Job Type : Full Time


Job Description

Join to apply for the Cruise Sales Team Leader - Broadbeach, QLD role at Ignite Travel Group1 week ago Be among the first 25 applicantsJoin to apply for the Cruise Sales Team Leader - Broadbeach, QLD role at Ignite Travel GroupGet AI-powered advice on this job and more exclusive features.Ahoy there! Ready to ride the waves of success? Were on the lookout for a proactive and results-driven Cruise Sales Team Leader to take the helm of our dynamic cruise call centre team. In this pivotal role, youll lead from the frontoverseeing day-to-day operations, driving performance in sales or service, coaching your team, and ensuring every customer interaction is smooth sailing.With a strong background in the travel or cruise industry, your leadership skills will inspire excellence in a fast-paced, target-driven environment. Whether its an inbound query or an outbound opportunity, youll guide your team to deliver exceptional customer experiences that turn dreams into unforgettable journeys.If you''re a travel professional who knows how to transform an ordinary trip into an extraordinary adventure, it''s time to #jumpship and join our exciting voyage. Come make waves and help us redefine the future of cruise travel! What You''ll Be Doing...Lead and motivate a team of cruise agents handling enquiries via phone, email, and chat.Monitor real-time team performance to ensure KPIs are met (e.g. call quality, conversion rates, AHT, CSAT, revenue).Conduct regular performance reviews, coaching sessions, and team briefings.Provide expert assistance with escalated customer issues and complex cruise bookings.Support workforce planning, including shift scheduling, attendance tracking, and resource allocation.Ensure agents are up to date on cruise products, promotions, policies, and system updates.Maintain quality standards by reviewing interactions, giving feedback, and driving improvements.Collaborate with cruise line partners, internal teams, and management to address operational or service issues.Generate and present team performance reports (daily, weekly, monthly) with actionable insightsWho You Are...A MUST: Travel industry experience with a passion for salesMinimum 2 years of call centre experience, including at least 1 year in a leadership or supervisory roleBackground in the travel or cruise industry (B2C or B2B), ideally in sales, customer support, or bookingsStrong knowledge of cruise products, destinations, and booking systems (e.g., Polar, Amadeus, Sabre, or proprietary tools)Proven leadership experience with a track record of managing team performanceExcellent communication, problem-solving, and interpersonal skillsAbility to lead and thrive in a high-pressure, metrics-driven environmentProficient in MS Office and CRM/contact centre platformsFlexible availability for rotating shifts, weekends, and holidays if neededExceptional multitasking ability to meet deadlines and exceed client expectationsExcels at building meaningful relationships while prioritising teamwork and collaborationHigh attention to detailAbility to work in a fast paced environmentExperience leading a teamYour awesome extras... Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations Catapult your career across a network of brands and businesses in an evolving industry Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community#IGNTReady to Start Your Journey? If youre excited to kickstart your career in the travel industry, we want to hear from you! Apply now and lets embark on this adventure together!Explore the world and make a differenceone customer at a time!Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentReferrals increase your chances of interviewing at Ignite Travel Group by 2xGet notified about new Sales Team Lead jobs in Gold Coast, Queensland, Australia.Ashmore, Queensland, Australia 1 week agoSouthport, Queensland, Australia 2 weeks agoBundall, Queensland, Australia 1 month agoSouthport, Queensland, Australia 2 weeks agoSouthport, Queensland, Australia 1 week agoBundall, Queensland, Australia 2 weeks agoMolendinar, Queensland, Australia 1 week agoGold Coast A$85,000.00-A$88,000.00 4 months agoRobina, Queensland, Australia 2 hours agoGold Coast, Queensland, Australia 1 day agoBurleigh Heads, Queensland, Australia 1 week agoSouthport, Queensland, Australia 2 weeks agoSales Consultant Used Cars Tweed Heads NSWPimpama, Queensland, Australia 1 week agoTweed Heads, New South Wales, Australia 20 hours agoBiggera Waters, Queensland, Australia 1 week agoBeaudesert, Queensland, Australia 1 week agoBroadbeach, Queensland, Australia 1 week agoBeaudesert, Queensland, Australia 2 weeks agoCar Care Sales Consultant Tweed Heads NSWTweed Heads, New South Wales, Australia 2 weeks agoGold Coast, Queensland, Australia 2 weeks agoVarsity Lakes, Queensland, Australia 1 month agoGold Coast, Queensland, Australia 1 week agoCarrara, Queensland, Australia 8 hours agoGold Coast, Queensland, Australia 4 weeks agoBroadbeach, Queensland, Australia 2 weeks agoTweed Heads, New South Wales, Australia 4 weeks agoCategory Sales Executive - Apparel & GogglesBurleigh Heads, Queensland, Australia 2 days agoPimpama, Queensland, Australia 2 weeks agoSurfers Paradise, Queensland, Australia 1 week agoRunaway Bay, Queensland, Australia 4 days agoGold Coast, Queensland, Australia 1 week agoElanora, Queensland, Australia 2 months agoBundall, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. 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