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Join to apply for the Fraud Investigator role at Auto & General AustraliaJoin to apply for the Fraud Investigator role at Auto & General AustraliaGet AI-powered advice on this job and more exclusive features.oleThis role is responsible for investigating, assessing, and finalising complex or suspicious claims to prevent and detect fraudulent insurance activities. The Fraud Investigator also provides specialist support and advice to other Claims & Assessing teams.Brief DescriptionAbout The RoleThis role is responsible for investigating, assessing, and finalising complex or suspicious claims to prevent and detect fraudulent insurance activities. The Fraud Investigator also provides specialist support and advice to other Claims & Assessing teams.This role will be based in Kawana .Position AccountabilitiesDevelop an Investigation Plan (as required) and review and seek approval from Fraud Investigations Team leader.Perform objective, fair, and timely investigations and adhere to high standards of regulatory compliance.Review complex or suspicious cases and prepare investigation plans, including identifying missing or inconsistent data.Investigate complex and suspicious claims or insurance related activities by interviewing clients and sourcing additional information via online tools.Engage and liaise with external investigation services to access additional information.Provide support on potentially fraudulent claims escalated to Customer dispute resolutions prior to and post submission to Ombudsman.Deliver consistently high levels of customer service to achieve set performance targets.Maintain understanding of up-to-date industry trends in terms of fraudulent/ criminal activities and technological advances.Participate proactively as a team member, or autonomously, to achieve the outcomes within a Compliance Framework.Prepare in-depth reports on findings, maintain records, and keep track of evidence trails and interview statements.Assist Head of Fraud and Claims Investigation, Claims Specialist or Manager, Risk Assessment Hub with additional projects or tasks.What experience youll bring;Certificate IV Financial Services or Certificate III Investigative Services is desirableAbility to pass the National Police CheckPrevious experience in conducting investigation interviews will be highly regarded.Excellent working knowledge of insurance legislation and processes.Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport.Excellent problem solving and decision-making skills.Excellent negotiation and conflict resolution skills.Good computer and administration skills.Good time management skills.Ability to work autonomously and build professional resilience.The Benefit of working with us;Location This role will be based in Kawana.Extra leave - Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually.Paid parental leave - We support our new parents with paid parental leave and other benefits.Workplace giving - If youre passionate about a cause, then we are too we offer workplace giving and well dollar match your donations to registered charities.Development opportunities - Were championing your development with internal programs and access to a wide range of online courses.Employee discounts - Youll receive discounts on Budget Direct insurance products.Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.Onsite facilities - Theres excellent end-of-trip facilities on offer and private spaces for nursing mothers.Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.About UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today.Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionLegalIndustriesInsuranceReferrals increase your chances of interviewing at Auto & General Australia by 2xSign in to set job alerts for Fraud Investigator roles.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr