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Join to apply for the Digital CRM Specialist role at Pillow Talk Australia13 hours ago Be among the first 25 applicantsJoin to apply for the Digital CRM Specialist role at Pillow Talk AustraliaGet AI-powered advice on this job and more exclusive features.Job Type: Permanent - Full TimeLocation: DarraJob Category: MarketingThanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues thats exactly what its been. Whether youre interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.By way of brief introduction, we are a well-established, on-trend home dcor and linen retailer. From humble beginnings (some 47 years ago!), weve scaled to 72 stores across Australia and we''re still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, thats just how youll feel - at home!Job DescriptionNow is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Digital CRM Specialist role based at our enviable Darra Head Office. Are you passionate about crafting meaningful customer journeys? Were on the hunt for a CRM gun someone whos ready to take the reins and truly contribute to and own the execution of the CRM Strategy . Were looking for a strategic thinker, a sharp executor, and a creative storyteller whos eager to lead CRM as a key growth engine for the business. Youll report directly to the Digital Marketing Manager and work closely with a collaborative team of digital, social, and content specialists. With the right mix of curiosity, creativity and commercial savvy, youll help shape how we speak to our customers and bring new ones into the fold.This is the perfect role for someone ambitious and passionate about retention marketing whos ready to lead and scale a channel as the business continues to grow.A Bit About You...Minimum 3 years experience in CRM, lifecycle or retention marketing experience, preferably within eCommerce or retail sectorsStrategic thinker with strong execution skills to identify opportunities to deepen engagement, retention and growth, and see it through to getting it liveProven ability to develop and execute comprehensive customer journeys across email and SMS channelsComfortable with briefing, writing and editing email content that aligns with our brand voice, bring the product to life and resonates with our audienceConfident communicator capable of translating insights into actionExceptional attention for detail and strong organisational skills to manage multiple tasks and deadlinesSkilled in analysing CRM and eCommerce metrics to uncover trends and drive improvementHands-on experience in CRM tools, with a preference for Klaviyo experienceFamiliarity with eCommerce platforms like BigCommerce and Shopify, and Analytics tools such as GA4Passionate about marketing more broadly: you bring ideas to brainstorms, contribute to cross-channel strategy, and collaborate beyond your lane. Your channel doesnt operate in a vacuum and you dont eitherWhy we think you should consider joining the Pillow Talk Tribe!Competitive salary, which is open to experienceGenerous store discount after qualifying period T&Cs applyFree onsite parkingFree access to onsite gym100% Australian-owned and operated companyExperience the advantages of our Flare partnershipNovated Leasing and a host of other benefits await!One of the largest linen and homewares specialists in the countryOpportunities for further learning and career growthWarm, friendly and supportive work environmentPassionate and knowledgeable teamFamily values and a culture of inclusivity and belongingOur business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that arent justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Pillow Talk Australia by 2xGet notified about new Customer Relationship Management Specialist jobs in Darra, Queensland, Australia.Brisbane, Queensland, Australia 4 weeks agoPaddington, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoEnterprise Customer Success Manager (AUS)Brisbane, Queensland, Australia 3 days agoOrmeau, Queensland, Australia A$65,000.00-A$80,000.00 4 weeks agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoRocklea, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 2 months agoCustomer Service Manager - NEW club TingalpaTingalpa, Queensland, Australia 4 days agoYatala, Queensland, Australia 6 hours agoBrisbane Airport, Queensland, Australia 1 day agoFortitude Valley, Queensland, Australia 5 hours agoBrisbane, Queensland, Australia 6 hours agoWillawong, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoCustomer Service Representative & AdministratorBrowns Plains, Queensland, Australia 3 days agoYatala, Queensland, Australia 2 weeks agoIpswich, Queensland, Australia 1 week agoChermside, Queensland, Australia 3 days agoUpper Mount Gravatt, Queensland, Australia 3 weeks agoCustomer Service Specialist - Car Seat InstallerHillcrest, Queensland, Australia 3 weeks agoCoopers Plains, Queensland, Australia 1 day agoSpringfield Lakes, Queensland, Australia 1 week agoNorman Park, Queensland, Australia A$130,000.00-A$150,000.00 3 weeks agoWere unlocking community knowledge in a new way. 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