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Hatch Parramatta, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Call Centre Team Leader role at HatchHatch Parramatta, New South Wales, Australia5 days ago Be among the first 25 applicantsJoin to apply for the Call Centre Team Leader role at HatchThis is a Call Centre Team Leader role with PwC based in Parramatta, NSW, AU== PwC ==Role Seniority - mid levelMore about the Call Centre Team Leader role at PwCCall Centre Team LeaderCustomer service and supportContract, 2-6 months40 - 42 hours per weekOffice | Parramatta, NSW, AUVisa sponsorshipNoMid LevelA role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.3 vacancies availableWhy PwC AustraliaIn an increasingly complex world, PwC Australia works with businesses, Government and the community to help Australia continue to thrive and grow. PwC Australia delivers quality in audit, assurance, consulting and tax services to more than 5,000 clients. Were part of a network of firms in 158 countries with over 250,000 people. PwC Australia is ranked first on LinkedIn''s Top Companies list of where Australians want to work. We are bold about our commitment to diversity and inclusion, and we empower flexible working. Our purpose is to build trust in society and solve important problems. We believe the most important problems are better solved together. PwC Australia is a powerful multiplier of connections and innovation. Its what we do best: connecting people, businesses, technology and ideas to solve important problems.About The RoleAs a Team Leader in our Call Centre KYC Operations, you will lead a team of dedicated agents responsible for ensuring compliance with Know Your Customer (KYC) regulations. You will be tasked with driving team performance, managing day-to-day operations, and fostering a positive work environment that promotes high-quality customer interactions and adherence to regulatory standards.What you''ll be responsible for Customer Support Team EnablementCollect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams Customer Support Team TrainingProvide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives Business Planning and ReportingSet and review objectives and key metrics to ensure the business vision is realised Data Analysis and ReportingAnalyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisionsSkills you''ll need CollaborationWorks with others by being open, clear in communication and listening to achieve goals Critical thinkingIdentifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight Decision MakingConsiders the costs and benefits of potential actions and determines the most appropriate one Learning agilityIdentifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilitiesBefore we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the PwC team will be there to support your growth.???? Please consider applying even if you don''t meet 100% of whats outlined ????Key Responsibilities Customer support team enablement Customer support team training Business planning and reportingKey Strengths Collaboration Critical thinking Decision Making Learning agilityWhy PwC is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with PwC not with Hatch.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesInternet Marketplace PlatformsReferrals increase your chances of interviewing at Hatch by 2xSign in to set job alerts for Customer Service Team Lead roles.Sydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 2 months agoHead of Customer Experience (12 Month Max Term)Parramatta, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSurry Hills, New South Wales, Australia 1 week agoSydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 6 days agoDouble Bay, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 hours agoTeam Lead Customer Service Center (all genders)Sydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 4 weeks agoBaulkham Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 19 hours agoParramatta, New South Wales, Australia 12 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoMoorebank, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 1 day agoHurstville, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia A$60,000.00-A$70,000.00 5 days agoSydney, New South Wales, Australia 14 hours agoCustomer Care Consultant - Greystanes NSWGreystanes, New South Wales, Australia 2 weeks agoCustomer Service Representative / Office Administrator (approx. 23 hours per week)Arndell Park, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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