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Join to apply for the Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Business Analyst role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$113,574.00/yr - A$125,720.00/yrBusiness AnalystFull-Time (35hpw) Temporary up to December 2026Salary Range $113,574 - $125,720 + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.You''ll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.Key responsibilities:Support the identification, analysis and documentation of business processes, systems and other functional requirements to support the development of digital products and service improvements.Build effective relationships with stakeholders and users to understand and analyse business problems.Provide support to Senior Business Analysts and the team in the development of digital solutions.Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best agile practiceTo be successful in this role you will demonstrate:Demonstrated experience in supporting business analysis (digital) and working on multiple projects in agile and scrum project environmentsStrong research, analytical and problem-solving skills.An ability to think innovatively and support the development of solutions fit for purpose.Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.Previous experience in project and platform support within a digital/ICT environmentIntermediate knowledge of Miro, Database, Microsoft Office including Word, excel and Power point as well as experience in JIRA and ConfluenceHow to ApplyAn up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.About Revenue NSWRevenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:Flexible office location across NSWHybrid working, compressed hours and generous leave conditions, so you can make time for what countsAccrued Days Off (days in lieu) in addition to Annual LeaveOngoing access to industry approved self-learning toolsCareer agility including opportunities to work on different programsThe opportunity for meaningful work that matters to all of us in NSWCorporate wellbeing programs with access to Fitness passportSetting an example through commitment to inclusivityFurther InformationFor more information about this role including access to the role description, click ''apply''.Closing Date: Tuesday 5th August 2025 @ 10amA talent pool will be created for similar 7/8 roles that become available over the next 18 months.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and Information TechnologyIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Business Analyst jobs in Parramatta, New South Wales, Australia.Millers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoBurwood, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 15 hours agoLidcombe, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$120,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoMascot, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 1 month agoSurry Hills, New South Wales, Australia 2 weeks agoRedfern, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$130,000.00-A$145,000.00 4 days agoMascot, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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