Job Title

The Clubhouse Hervey Bay (Hervey Bay Golf Club)Floor Manager (Duty Manager) - Fulltime positionAre you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Clubhouse Hervey Bay (Hervey Bay Golf Club)Organisation - About Us.The Clubhouse Hervey Bay is located on the beautiful Fraser Coast at the Hervey Bay Golf Club.The Clubhouse is the best little Club in the region experiencing growth in Hervey Bay.The Club''s facilities include:- 71 gaming machines, Bar, TAB and Keno, functions room, restaurant, cafe and outside deck areaWhat we can offer you:-Job securityGood support networkStaff discounts from all our venuesGreat work standards and valuesFree on-site parkingWhat we need from you:-Reliability and availabilityProfessional courtesyExceptional customer serviceExcellent communication and team workExcellent motivational skillsAre you ready for a challenge, do you have the experience and skills to apply for this position!The RoleThis role will manage day to day operational aspects of the Clubhouse Hervey Bay, reporting to the Venue Manager.Responsibilities include:-Ensuring employees are offering exceptional customer service to our members and guestsSupervision of staffManaging staff performanceEnsuring staff are adhering to Club''s SMILE standards and valuesEnsuring customers are happy with our service and productsDealing with customer complaints and issues in a timely mannerEnsuring compliance with RSA & RSG as required by legislationCash Handling and end of day balancingCarrying out opening and lock up proceduresAssisting with FunctionsTraining of new staffJob RequirementsTo be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:-Current RSA, RSG, and RMLV certificates and licenses.Current First Aid CertificateCurrent Food Handling CertificateMust be eligible to gain a National Police Certificate for employmentMinimum 2 years supervisory experience in Club of similar size5 years minimum hands-on beverage and gaming experienceBe a strong team member, willing to adapt to change and follow direction and able to make decisionsExperience with Time In Attendance programs - Eg TANDAAble to write basic reports on critical eventsAble to lead and manage a team and a talent to build and develop relationships and motivate staffBasic computer skills necessary - Microsoft Office - word, excel and outlookHave strong communications skills and be results driven.Hours of WorkThis position is a full time position, 38 hours per week on a rotating roster. Shifts range from early morning starts to very late finishing times. Must be available days, nights, weekends and public holidays.If you are interested in becoming part of the Hervey Bay RSL Group, working at a small Club, and you fit the above criteria please apply for this position.Please note only short listed candidates will be contacted #J-18808-Ljbffr