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Mutinex Darlington, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Onboarding Manager role at MutinexMutinex Darlington, New South Wales, Australia15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Onboarding Manager role at MutinexGet AI-powered advice on this job and more exclusive features.At Mutinex, were not chasing unicorn statuswere building a sustainable, long-lasting business (think Bowhead Whale). We''re an early-stage B2B SaaS company with a proven platform, trusted by big-name clients, and already generating millions in revenue.Our mission is bold: to build a universal business growth decision engine. Our platform empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scaleunlocking and optimizing the true drivers of sustainable growth.Were a hybrid team spread across Sydney, Melbourne, and New York. We value open communication, diverse perspectives, and a culture of continuous learning and feedback.About MutinexAt Mutinex, were not chasing unicorn statuswere building a sustainable, long-lasting business (think Bowhead Whale). We''re an early-stage B2B SaaS company with a proven platform, trusted by big-name clients, and already generating millions in revenue.Our mission is bold: to build a universal business growth decision engine. Our platform empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scaleunlocking and optimizing the true drivers of sustainable growth.Were a hybrid team spread across Sydney, Melbourne, and New York. We value open communication, diverse perspectives, and a culture of continuous learning and feedback.The RoleWere looking for an Onboarding Manager whos excited by working with both people and projects, solving complex problems and collaborating across an array of industries and specialties to drive forward a generational product. Whether you come from a traditional path or a more unconventional background, what matters to us is your curiosity, initiative, and ability to grow with us.What Youll Be DoingLead the Onboarding Process: Own the customer onboarding journey from kick-off to go-live. You will ensure a seamless, efficient onboarding experience, meeting all SLAs and metrics, and maintaining constant communication with both internal and external stakeholders.Optimise Execution: In collaboration with the Onboarding Lead and wider customer team, you will work to continuously improve the onboarding process, and improve the speed to live, bringing value to our customers sooner.What Were Looking ForTheres no perfect candidate. If you meet some of the criteria below and are excited about the role, we strongly encourage you to apply:Loves a project. Building plans, organising resources and executing with continuous refinement.Comfortable in meetings and spreadsheets. Need to be confident in managing both people and data in equal parts.4+ years of experience working in a media agency, digital advertising or traditional media. You are someone who is passionate about the industry and understands where it is going.Confidence in communicating with customers both the good and the not-so-good, being able to handle all types of conversations is crucialAnalytical skills - understanding, gathering and deriving actionable insights from data for our customersA growth mindset and openness to feedbackPassion for solving complex problems and driving impactComfort working in ambiguity and a fast-moving environmentWe believe skills can be developedso if you bring a unique perspective and are eager to learn, wed love to hear from you.Why Work With Us?Real Customer Impact: Your work directly shapes our platform and the success of our customersChallenging, Meaningful Work: Tackle complex data and infrastructure problems at scaleAutonomy and Ownership: Drive initiatives end-to-end with support when you need itLearning and Growth: Collaborate with a thoughtful team of engineers and data scientists who love what they doEquity Ownership: All team members receive equity (ESOP)Parental Leave: 12 weeks paid leave for the primary carer, and 6 weeks for the secondary carer after 2 yearsGenerous Time Off: 20 days of annual leave to start, plus 5 extra days after your first year, and 1 additional day each year after that (up to 30)Work from Anywhere: Take your laptop and work from anywhere in the world for up to 6 weeks each yearWere Committed to InclusionMutinex is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, identities, and abilities.If you need adjustments or accommodations during the application process, just let us know, were happy to support you.Ready to Join Us?If this sounds like a place where youd thrive, wed love to hear from you. Send us your resume and a short note about why this role excites youwe care more about what drives you than perfect formatting.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeOtherJob functionJob functionManagement and ManufacturingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Mutinex by 2xGet notified about new Customer Manager jobs in Darlington, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoDouble Bay, New South Wales, Australia 5 days agoInner West, New South Wales, Australia 4 days agoBaulkham Hills, New South Wales, Australia A$80,000.00-A$90,000.00 5 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 2 weeks agoEveleigh, New South Wales, Australia A$110,000.00-A$140,000.00 7 hours agoSydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 9 hours agoInternational Freight Customer Service ManagerMoorebank, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoChatswood, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoChatswood, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 4 days agoRelationship Manager / Customer Service / SalesChatswood, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoNorth Rocks, New South Wales, Australia 3 days agoCustomer Business Manager Woolworths BabyNorth Sydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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