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Join to apply for the Claims Administrator role at Crawford & Company1 day ago Be among the first 25 applicantsJoin to apply for the Claims Administrator role at Crawford & CompanyGet AI-powered advice on this job and more exclusive features.Great entry level role for someone who is looking to gain experience in a corporate environmentA very warm, engaging and sociable teamJoin a global company with a great cultureGreat entry level role for someone who is looking to gain experience in a corporate environmentA very warm, engaging and sociable teamJoin a global company with a great cultureAbout the OpportunityIf you dont have experience in administration or insurance, please apply anyway we are wanting someone with a great attitude, who is willing to learn on the job, where you will be well supported by a warm and engaging team.The opportunity will involve interactions with claimants at various stages of their claim journey, such as first notification of loss, resolving dissatisfaction that may have arisen, general enquiries etc.Whilst we would prefer someone with insurance/claims management experience, we are open to hearing from you if you do not have a claims or insurance background; essentially, we are looking for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance (on the job) and have the mindset of building a career in insurance.Please note that this is currently a fixed term opportunity and the internal position title is Business Services Consultant.About YouYou are a self-driven enthusiastic individual who is a problem solver by natureYou will be an excellent communicator with a passion for continuous learning and developmentYoull also be a people person and can demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mileKey RequirementsExceptional customer service skillsHigh attention to detail, organised and highly skilled in prioritisingExcellent verbal and written communication skillsPrevious experience in claims/general insurance environment (desirable)Thorough knowledge of insurance terminology, practices and conditions (desirable)Key ResponsibilitiesProvide first contact triage support and advice to Customers with respect to their claims, whilst also setting loss reserves and controlling claim costsSupport Customers experiencing vulnerabilityPrepare, review and/or issue documentation to key clients and/or customers in conjunction with or on behalf of AdjustersExamine documentation, including claims forms, policies and endorsements, client instructions and other records to determine coverage and claims management strategies from a triage perspectiveOccasionally progress claims that can be managed from desktop by conducting relevant analysis including physical damage details, interviewing insureds, and comparing claim information with evidenceComplete a suite of what happens next documentation for various stakeholders including loss adjusters, Insured, Insurers and Contractors by collecting and summarising information requiredIntake, distribution, follow up and respond to escalations / complaints received from key clientsPreparation of General Insurance Code of Practice breach reviews and timelines for key clientsGeneral Insurance Code of Practice data integrity auditsOpen complaint reviews to identify opportunities to resolve and progress contentious claimsPreparation of monthly and ad hoc complaint and General Insurance Code of Practice reports for key clientsAdhere to General Insurance Code of Practice and relevant regulatory requirementsAdhere to insurer client Service Level Agreements, Key Performance Indicators and processesUpdate Crawford Claims Management system(s) and any other as requiredAd hoc administrative functionsAbout CrawfordCrawford is the worlds largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.Crawford is the only provider in Australia to offer services across the entire claim lifecycle from first notification of loss through to litigation:Loss adjusting property, major and complex loss, catastrophe responseThird party administration (Crawford TPA is a Lloyds accredited provider)Forensic accounting including business interruption expertiseCyber responseManaged repair services (Contractor Connection)Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)To learn more about Crawford, please visit www.crawco.com.au.Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and General BusinessIndustriesInsurance, Claims Adjusting, Actuarial Services, and Insurance CarriersReferrals increase your chances of interviewing at Crawford & Company by 2xGet notified about new Claims Administrator jobs in Sydney, New South Wales, Australia.Claims Specialist - Claims and Workplace HealthSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoCaringbah, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia 16 hours agoSydney, New South Wales, Australia 6 days agoDarlinghurst, New South Wales, Australia 1 day agoKogarah, New South Wales, Australia 16 hours agoExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 2 weeks agoExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsSydney, New South Wales, Australia 5 days agoAdministration Positions - Immediate StartsChronic & Complex Clinical Support OfficerParramatta, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSenior Property Claims Specialist (12 Month Contract)North Sydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 1 week agoCustomer Operations / Claims CoordinatorSydney, New South Wales, Australia 11 hours agoWere unlocking community knowledge in a new way. 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