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Get AI-powered advice on this job and more exclusive features.Direct message the job poster from FRMSTAFFTalent Acquisition Expert | Global Hiring & Employer Branding | Elevating Candidate ExperienceThe ClientThis is a unique opportunity to join a specialised freight forwarder that offers exceptional customer service.The PositionYou will drive service excellence, lead process improvements and ensure compliance with internal standards. This is a hands-on leadership role with strategic impact.The ResponsibilitiesCoach, mentor, and support a customer service professionals.Oversee customer interactions and escalations across all channels to ensure timely and effective solutions.Implement and maintain quality standards to support service delivery.Manage onboarding and ongoing training programs to build team capability and support professional development.Monitor financial KPIs to support accurate internal and external reporting.Collaborate with internal departments such as Sales, Operations, and Finance to align service outcomes with broader business objectives.Drive innovation by integrating new processes, tools, and technologies that enhance service.The RequirementsTo be considered for this role, you require international freight forwarding experience, combined with:Demonstrated leadership and team management experienceExcellent communication and interpersonal skillsStrong analytical and problem-solving abilitiesProven ability to build and maintain strong relationships with internal and external stakeholders.Experience using CargoWise (preferred)Whats On OfferOpportunity to lead a customer service team in a well-established global businessCareer progression and exposure to strategic, cross-functional business operationsA varied and impactful role with scope for future growthFor further information regarding this position and many more with FRMSTAFF please contact Jana Geiger on (02) 9313 9777 or visit our website at www.frmstaff.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and Storage and Freight and Package TransportationReferrals increase your chances of interviewing at FRMSTAFF by 2xSign in to set job alerts for Customer Service Manager roles.Millers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 59 minutes agoSydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 6 days agoDouble Bay, New South Wales, Australia 2 weeks agoFrenchs Forest, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoNorth Ryde, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 14 hours agoMoorebank, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 months agoNorth Ryde, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoGroup Manager, Support Services Management - APACSydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 1 hour agoHarris Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoDistrict Operations Support Manager - Health Manager Level 2 - Location Negotiable Within Southern NSW Local Health DistrictTeam Support Manager - Sydney Team Support Manager (aka Roving Relief Manager) - Full-TimeFrenchs Forest, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 days agoCasula, New South Wales, Australia 1 week agoManager, Support and Care Operations (18-month Contract)Sydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr