Job Title

Senior Service Manager Distribution APAC page is loadedSenior Service Manager Distribution APACApply locations Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: October 31, 2025 (30+ days left to apply) job requisition id JR33438Job TitleSenior Service Manager Distribution APACJob DescriptionFunctionSenior Service Manager Distribution APACPosition SummaryOur Distribution Services division offers a worldwide service portfolio for our Distribution customers, which includes operations & maintenance services, spare parts supply, process optimization and system upgrades and modifications throughout the material handling system''s life cycle. The Service Manager APAC is responsible for the Services Business for our Distribution customers in the APAC region. The focus will be on key customers such as DHL, FedEx & Amazon but also on local customers like Australia Post, Thai Post etc. Provides leadership, management and direction to a team of Service professionals and actively manages customer satisfaction to assure recurrent Distribution business. With an installed base over 500M EUR in APAC we believe there are serious opportunities for Service growth and this position is pivotal to make that growth happen.Job purpose statementManages the Service team in the APAC region. Responsible for Service sales, Contract management, Spare part management, RMR sales, Warranty & Quality, Field Service, Subcontractors etc.Works closely together with the other domain Service leaders in the region and assures we operate in an aligned manner as Vanderlande in the APAC region and share resources effectively where needed.Manages stakeholders up to senior management both at customer and Vanderlande in the region.Continuous development of the Vanderlande Service proposition in the region.Actively creates business opportunities in Service with Distribution customers in the region and grows the overall Service business and the team.Support with the ramp-up of new Service contracts (SBS/SUS).Implementation of Life Cycle Plans for key customers in the regionEscalation of incidents (external & internal)Qualification and abilities> 5 years (international) service (management) experienceEntrepreneur, people manager and a good communicator, who can develop long term supplier and customer relationships and/or networksBackground in automated handling systems, the capital goods industry and/or system integration business. Understands business criticality of the systems.Used to work with 3rd party service providers and sub-contractorsKnowledge of service contracts is an advantageEducation level: Technical/Commercial Master degreeStrong customer focus and service mindsetExcellent verbal and oral skills in EnglishWilling to travel within the APAC region and to HQ (40%).Drive for continuous improvementCommercially mindedTeam builderResponsibilitiesFinal responsibility for the Distribution Service business results in the region.Distribution Service Representative of Vanderlande in the region.Reports into Global Service Parcel and is part of the global MT ParcelKey activitiesDrive the growth of the Service business.(Support in) preparing and set-up of service contracts.Set up / Management of service contract(s): staff, operations, quality, finance/P&L Contact with customerContinuous improvementReporting to customerCommunication with HQ and other regional Service ManagersBudget control and evaluation.Managing contracts with subcontractors and customer.Control and improve maintenance methods.Escalation during big incidents.Final responsible for health, safety and environment on service sites.Work patternDay time and available for major escalations with customers outside office hoursCompetencesCommercial driveOrganizational sensitivityGroup-Oriented leadershipCustomer-orientation/Service mindsetMaintaining relationshipsSystematic thinkingDefining and developing strategiesPerseveranceEntrepreneurshipSafety LeadershipAbout UsAspire. Grow. Achieve. TogetherAre you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment.We are the global market leader for future-proof logistic process automation at airports from London Heathrow to Singapore Changi and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers expectations in over 100 countries.To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande beginsSo, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us. #J-18808-Ljbffr