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14 hours ago Be among the first 25 applicantsDirect message the job poster from eTeamHiring for APAC | Australia | HongKong | Singapore | Malaysia | Indonesia | Talent Acquisition @ eTeam | End-to-end Recruitment| NegotiationCustomer & Offer Development AdvisorLocation: MelbourneDuration: 12 monthsJob Title: Customer Experience Specialist IIExperience:- Candidate required to have minimum 4 years of relevant experience- Candidate must have good communication skills- Candidate must have experience in event management- Candidate must have problem solving & analytical skills- Candidate must have negotiation skills- Candidate must have vendor management experience- Candidate must have Excel & PowerPoint skills- 60/40 work arrangement (3 days in office, 2 days WFH) ; every Tuesday & Thursday mandatory to be in office- 1 level of virtual or F2F interview will be conductedJob Description:Purpose of the roleYou will lead the development and execution of customer-facing offers and commercial partnerships across the ANZ region. This role is critical to shaping our customer experience and driving commercial outcomes through the delivery of strategic initiatives. You will work with a wide group of stakeholders from across multiple functions, as well as external partners and vendors. The role is also responsible for the delivery of the annual Dealer partner conference, attended by some of our most strategic partners.Please note that this role will be a 12-Month Secondment opportunity for a parental leave cover.Key AccountabilitiesProduct owner of the physical and digital gift card solutions and payment integrations.Manage commercial partnerships and vendor relationships, including contract oversight and performance tracking.Design and deliver customer offers and programs.Lead planning and execution (in collaboration with an events agency) of major internal and external events, including content development, budget management, and stakeholder engagement.Collaborate with cross-functional teams (e.g. marketing, legal, sales, finance, operations) to ensure seamless delivery of customer offers and initiatives.Support internal communications and reporting, including reconciliation, budgeting, and agency coordination.Essential Skills and ExperienceStrong experience in customer offer development, marketing, and commercial partnerships.Established financial acumen and budget management ability.Experience managing complex projects and events with multiple stakeholders.Excellent communication, negotiation, and vendor management skills.Ability to work cross-functionally and influence without direct authority. Comfortable engaging stakeholders across all levels of seniority.Clear examples of leadership, either direct or indirect.Demonstrated ability to manage competing priorities. Organized and attention to detail.Strong ability to adapt. Comfortable with ambiguity and change.Bachelors degree in commerce, business, engineering or similar4+ years of experience in managing projects or vendor / partner relationshipsTravel Requirement:Some travel may be required with this role, this is negotiableRelocation Assistance:This role is not eligible for relocationEntity:Customers & ProductsSkills:Analytical, Cross-Functional Teamwork, Problem Solving, Customer Portfolio, Event Management, External Partners, Strategic Planning, Vendor ManagementSeniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionPublic Relations, Management, and General BusinessIndustriesOil, Gas, and Mining, Wholesale Petroleum and Petroleum Products, and Services for Renewable EnergyReferrals increase your chances of interviewing at eTeam by 2xGet notified about new Customer Experience Specialist jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 19 hours agoDocklands, Victoria, Australia 9 hours agoDocklands, Victoria, Australia 13 hours agoCustomer Success Manager, CHRO SpecialistMelbourne, Victoria, Australia 3 hours agoCustomer Experience Specialist - Key AccountsCustomer Experience Improvement Specialist | 12 months Fixed TermPort Melbourne, Victoria, Australia 2 days agoKeysborough, Victoria, Australia 1 month agoProject Officer, Contract AdministrationMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoCustomer - 2026 Graduate Program (Melbourne)Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoInternational Student Recruitment SpecialistMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoDirector of Information Communication TechnologyMulgrave, Victoria, Australia A$140,000.00-A$150,000.00 2 days agoMelbourne, Victoria, Australia 1 week agoKey Account Manager, ANZ (Based in Melbourne)Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoSenior Business Value Specialist - Amazon Connect, AWSMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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