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Join to apply for the FTE_ Desktop support engineer_ Brisbane role at EIL Global1 month ago Be among the first 25 applicantsJoin to apply for the FTE_ Desktop support engineer_ Brisbane role at EIL GlobalSkills:Windows OS troubleshooting, Active Directory management, Microsoft Office 365 support, Remote desktop tools, Network connectivity troubleshooting, Hardware diagnostics and repair, Asset Management, imaging and reimaging,Company OverviewWe are EIL Global, a leading IT services provider operating in the Asia Pacific and EMEA regions. Specializing in desktops, servers, networks, and data center technologies, we support digital transformation via professional and managed IT services. Our headquarters are in Adelaide, Australia, and we have a worldwide presence. With a focus on AI-based innovations and blockchain solutions, EIL Global drives IT infrastructure advancements.Job OverviewWe are seeking a Full-Time Desktop Support Engineer to join our team in Brisbane. This mid-level position involves providing top-notch desktop support services and requires an individual with strong technical skills and troubleshooting expertise.Qualifications And SkillsProficient in Windows OS troubleshooting with extensive experience in handling system issues. (Mandatory skill)Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively.Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.Roles And ResponsibilitiesProvide timely and efficient desktop support for all end users within the organization, ensuring minimal downtime and disruption.Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.Manage active directory operations, including user account maintenance, password resets, and permission updates.Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.Implement and support security measures, ensuring data protection and compliance with existing IT policies.Document all procedures and troubleshooting steps accurately for future reference and process improvement.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at EIL Global by 2xBrisbane, Queensland, Australia 2 days agoEagle Farm, Queensland, Australia A$30.00-A$32.00 3 months agoBrisbane, Queensland, Australia A$70,000.00-A$85,000.00 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$30.00-A$40.00 3 months agoBrisbane, Queensland, Australia 1 day agoSouth Brisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 9 hours agoOn-call Dispatch Hardware/Network Support EngineerBrisbane, Queensland, Australia 2 days agoBrisbane Airport, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 4 hours agoBrisbane, Queensland, Australia 1 day agoBrisbane City, Queensland, Australia 23 hours agoBrisbane, Queensland, Australia 5 days agoUnderground Mining Engineer - Site Technical Support Aus FIFO $200k+Brisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 21 minutes agoSenior Mining Engineer - Site Technical Support Australia FIFO $270k+Brisbane, Queensland, Australia 4 weeks agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 8 hours agoBrisbane, Queensland, Australia 3 days agoElectrical Engineer, Water Utilities (Senior to Associate)Brisbane, Queensland, Australia 2 weeks agoRust Engineering Lead - Linux and Open SourceBrisbane, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. 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