Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3000 and operates in many locations, supporting tens of thousands of people each year.Join us in making a positive difference!Centacare Home Safety Services provides home maintenance and repairs, security, minor modifications, information and referral services to older Australians and people with a disability. Our services have over 25 years of experience in delivering both State and Federal Government initiatives including Home Assist Secure, Commonwealth Home Support Program, Queensland Community Care services as well Veteran Affairs.About The RoleAs a Client Service Officer, you''ll coordinate and schedule services, liaise with Field Officers and contractors, manage client requests, and ensure timely and high-quality service delivery. Youll play a pivotal role in supporting service leaders and helping Centacare deliver flexible, person-centred care under programs like Home Assist Secure and the Commonwealth Home Support Program.Key ResponsibilitiesRespond to client enquiries and coordinate service requestsSchedule maintenance work and manage contractor communicationsMaintain accurate data and documentation in client systemsSupport continuous improvement and service quality reviewsAssist with client intake, assessment, and case documentationPromote Home Safety programs and build stakeholder relationshipsWhat Youll BringCertificate III (or higher) in Business Administration or equivalent experienceStrong communication and conflict resolution skillsExperience in scheduling, contractor coordination, and customer serviceProficiency with Microsoft Office and client management systemsA current Blue Card, Yellow Card, and National Police Certificate (or able to obtain)A valid drivers licenceWhy Join Centacare?Be part of a values-driven organisation making a real impactSupportive team environment with ongoing professional developmentDiverse, meaningful work that supports vulnerable community membersOpportunity to grow your career in the community services sectorReady to Make a Difference?If you''re passionate about helping others and thrive in a dynamic, client-focused environment, wed love to hear from you.Apply now to join a trusted organisation that supports over 100,000 Queenslanders every year!Centacare is committed to diversity and inclusion and welcomes applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities.The Archdiocese of Brisbane is committed to safeguarding all children and vulnerable adults engaged in Archdiocesan activities, ministries and services, and maintains a zero-tolerance approach to any form of abuse. To support this commitment, we conduct referee checks and criminal history screening during recruitment, and require employees to hold a current Queensland Working with Children Blue Card and/or undergo regular criminal history checks. #J-18808-Ljbffr
Job Title
Client Service Officer,