Job Title

Senior Administration Officer - Catherines HouseApply now Job no: 503425Work type: Fixed TermLocation: South BrisbaneCategories: AdministrationAbout the roleWe have an exciting, fixed term part time (20 hours per week until30 June 2026) opportunity for Senior Administration Officer to join the team! This role will see you be the first point of contact to patient care for all of Services at Catherines House.Catherines House is Australias first integrated centre for perinatal mental health care and provides mental health treatment and support to new parents.With one in five mums and up to one in ten fathers experiencing depression, anxiety and other mental health issues before or after the birth of a child, this new facility will triple the number of public beds in Queensland from 4 to 12 for families in need of perinatal mental health support.Key accountabilities and experience requiredfor this role include:Provide confidential administrative support to Catherines House team across the service from 08:30-5:00pm, with the availability to also work between 6am 6pm , Monday to Friday.Working on reception as the first point of contact, efficiently representing Mater with strong customer focus to patients, staff and visitors ensuring effective communication between various departments within the hospitalManage outpatient appointment scheduling including referral management, appointment scheduling, arriving/departing patients, covering Catherines House main reception phone and working as a team to support intake, admission, inpatient and discharge administrative duties.In conjunction with the above, this role will possess primary responsibility of all areas of private practice administration and work closely with the Private Practice Manager, as well as liaison with Private Practitioners.Confidentially prepare patient documentation and other administrative functions such as: referral management, patient billing using Gentu software, photocopying, filing, mail, sending SMSs, booking transport and interpreters.Ensure effective, accurate and timely written and verbal communications with staff and clients, with confidentiality, sensitivity and discretionProvide accurate data entry using various network-based information systemsSupporting clinicians and leaders with daily general administrative tasks as required.Work collaboratively with and across a multidisciplinary team including: Medical, Nursing, Allied Health, Administration, Pharmacy, etc.About youWe are looking for a professional, team oriented experienced Senior Administrator who is adaptable to change, works well in busy environments with excellent problem-solving skills.The successful candidate will possess:High level customer service, verbal and written communication skillsDemonstrated ability to provide efficient and effective administrative support, working autonomously and collaboratively to support your peers, whilst taking initiative and ownership for your role and responsibilitiesDemonstrated ability to communicate effectively with all levels of staff, patients and visitorsAccurate data entry skills with a high level proficiency in Microsoft Office and in house software systemsProven experience in organising and prioritising work effectively within busy, demanding, fast paced environmentsDemonstrated ability and willingness to adapt to, and learn new systems, including changing working processes quickly and efficientlyTo be reliable, adaptable, punctual and flexiblePrevious experience working within private practice administration.Highly desirable:An understanding of medical terminology and/or healthcare systems,Previous experience working with Gentu, or Genie Practice Management software.Mater is Queenslands largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. Were leaders in healthcare , education , fundraising & philanthropy and research and its our people who make the difference.Were looking for passionate individuals to join our team and help shape the future of care. At Mater, youll be part of a purpose-driven organisation that values innovation, compassion, and excellence.Increase your take-home pay with generous salary packaging options, including meal and entertainment benefitsGrow your career with access to industry-leading training and professional development through Mater EducationWellbeing support through our Employee Assistance Program and on-site pastoral care teamsAccess a range of health and wellbeing services with a corporate discount on private health insuranceExclusive discounts across dining, retail, travel, accommodation (just to name a few!)Stay active with unlimited access to discounted gyms via the Fitness Passport programConvenient, discounted on-site parkingEnjoy great food with reduced prices at our campus cafs and coffee spotsJoin Queenslands Largest and Most Innovative Not-for-Profit Healthcare Team.Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVEApplications close on Friday 18 th July 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.Advertised: 11 Jul 2025 E. Australia Standard TimeApplications close: 18 Jul 2025 E. Australia Standard Time #J-18808-Ljbffr