Job Title

Smart Energyhas grown to become one of Australias leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs -assisting Aussie homeowners in their transition toSmart Energysources and a brighter future.Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, youll be welcomed into a workplace that respects you as an individual and is committed to your growth. Were focused on development, meaningful investment, and delivering service excellence. AtSmart Energywe believe in empowering our people, providing support, and fostering innovation.About the Role We are seeking a hands-on and strategicCredit Managerto lead our credit and collections function. This newly created position will manage accounts receivable (AR) for a business turning over circa 100m in revenue,ledger spanning cash, finance, and rebate income streams across Australia. You will lead a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from State and Federal Government schemes.Working closely with the finance team, this role will play a critical part in shaping commercial terms with new home builders and other partners, while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.Please note:This role requires you to be onsiteMonday - Fridayin our vibrant Byron Bay office located in the industrial estate.Your Day-to-Day Responsibilities:Leadership & Team ManagementProvide day-to-day leadership to the Credit and Collections teamDevelop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.Support training and development of the team in regulatory and market developmentsWork alongside operational and sales management to successfully collect customer accounts.Foster a culture of continuous improvement by identifying pain points and embedding process enhancementsCredit Management & Risk OversightDevelop and implement credit policies and procedures tailored to B2B and B2C segmentsConduct credit assessments and approval processes for new accounts, particularly home builders and commercial clientsMonitor exposure and mitigate credit risks through proactive ledger management and structured termsFull ownership of the accounts receivable ledger.Accounts Receivable & CollectionsOversee the AR ledger and ensure timely invoicing, collections, and reconciliationsWork closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionallyMaintain and improve cash flow by reducing DSO and aged debt levelsRebate Recovery & Scheme ManagementManage the end-to-end process of rebate collection from government schemesLiaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rulesKeep abreast of changes to renewable energy programs and how they impact collections and eligibilityDispute Resolution & ComplianceOversee customer disputes including NCAT cases and other tribunalsEnsure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy productsMaintain accurate records for audit and regulatory purposesStakeholder EngagementPartner with the CFO to align credit terms with commercial strategyCollaborate with the Pricing Manager on client risk segmentation and discount/rebate structuresSupport the Sales team with guidance on customer onboarding and payment arrangementsWhat You Bring:Experience in B2B environments, particularly construction or home builder segmentsBackground in energy, solar, or regulated consumer goodsResilient and adaptable in a fast-growing, evolving business environmentQualifications and Experience:5+ years experience in credit management, accounts receivable, or financial operationsExperience leading a credit/collections team in a medium to large organisationDeep knowledge of Australian credit and collections laws, including NCAT and consumer protectionsUnderstanding of renewable energy rebate programs and government scheme administration (desirable)Experience in developing KPIs and managing team outcomes through adapting these KPIs to business changes.Strong working knowledge of Xero, Salesforce, and rebate platforms used by ACPsDemonstrated ability to build cross-functional relationships and influence commercial decisionsHigh level of attention to detail, process rigour, and customer empathyWe Want to Hear From You If Youre: Available full-time to work onsite in our Byron Bay HQ Looking to build on your career in the Northern Rivers region. Seeking genuine career progression in a rapidly growing organisationWe offer a fantastic work-life balance, MondayFriday hours, and real opportunities to grow within the company.If your ready to hit the ground running, make the SMART move - Apply now!#SmartEnergyGroupOps #J-18808-Ljbffr