Job Title

Crystalbrook Flynn is a vibrant hotel located in the heart of Cairns CBD, just steps from the esplanade. It features 311 stylish rooms and suites, three popular restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa, and a 24-hour fitness centre. The hotel is a hub of energy and innovation, offering an inspiring environment.THE ROLE:We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented, and able to maintain composure while delivering exceptional service. The role involves leading our guest-focused team and reports directly to the Hotel General Manager.Responsibilities include:Driving guest satisfaction through exceptional service and experiencesDeveloping talent within the team through rostering, coaching, mentoring, and fostering a high-performance environmentWorking across a 7-day roster, including weekends, public holidays, and eveningsContributing effectively within the Management TeamMaintaining a guest-centric approach to service excellenceManaging budgets through analysis, forecasting, controls, and clear communicationABOUT YOU:We welcome applications from dynamic, experienced Hotel Front Office Managers who demonstrate:A strong desire for hotel collaboration with proven leadership skills and a focus on service standardsRecent management experience in high-end or luxury hotelsStrong IT skills, preferably with Opera Cloud experienceLegal right to work in AustraliaHigh standards of customer service and deliveryEnergetic, ambitious, and committed to excellenceA people-centric, creative, and respectful approach to team development and relationshipsTHE BENEFITS:Join us and work with passionate, supportive, and diverse colleagues. This key position offers benefits including:50% F&B discount across all venues$99 room rates and generous friends and family discountsFlexible leave options and earth advocacy daysCommitment to sustainabilityInternal mobility and reward schemesOnline learning and career developmentEmployee support networksRecognition programs and team eventsCrystalbrook Collection is an award-winning hotel development and management company managing a portfolio of upscale hotels, restaurants, and bars across Australia. We are committed to diversity, equality, and creating exceptional customer experiences tailored to each location. We invite interested individuals to apply via the provided link. We look forward to hearing from you! #J-18808-Ljbffr