Skip to Main Content

Job Title


Customer Care Consultant


Company : TAL Australia


Location : Melbourne, Victoria


Created : 2025-08-01


Job Type : Full Time


Job Description

Join to apply for the Customer Care Consultant role at TAL Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at TAL AustraliaSupportive culture, work with a wonderful teamMelbourne CBD officeCompany DescriptionFlexible work optionsFull time, permanent contractSupportive culture, work with a wonderful teamMelbourne CBD officeWelcome to TAL. As a leading life insurer, weve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we''re driven by big ambitions and empower to create better products and services.Together with our Partners, were helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we''re reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionThe primary role of the Customer Care Consultant is to pro-actively contact Lifebroker customers during key policy lifecycle events, to ensure that the customers policy remains active, updated and aligned to their requirements.In This Role You WillManage an ongoing client baseDrive positive client outcomes by investigating and resolving client concernsShare insight into the client experience so this can influence future activitiesAdhere to all Lifebroker policies and procedures while ensuring every interaction is compliant and adheres to all code of practicesComplete a needs-based analysis that is client centric so you can deliver an appropriate solutionContact clients that have requested to cancel to discuss and gain insights to their client experience.Liaise with our Insurance partners on behalf of the clientMaintain strong stakeholder management across the business and partnersProvide professional and positive customer experiencesQualificationsExceptional customer service skillsWell-developed interpersonal and communication skills, operating with high levels of integrityDemonstrated ability to work both in a team and autonomouslyPrevious experience in similar role within Financial Services/ Insurance IndustryDemonstrated analytical skills and problem-solving capabilityStrong relationship management and negotiation skillsAbility to work with change and excellent problem-solving skillsHigh attention to detail and sound knowledge of MS Office suiteAdditional InformationTAL is one of Australias leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. Were proud to be:An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeReconciliation Advocates Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process? Let our team know by getting in touch with us here.were here to support you.Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesInsuranceReferrals increase your chances of interviewing at TAL Australia by 2xGet notified about new Customer Service Advisor jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoService Advisor - Werribee Nissan - AutomotiveMelbourne, Victoria, Australia 4 weeks agoDocklands, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoCasual Customer Assistant - Victoria GardensCremorne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoDandenong, Victoria, Australia 10 hours agoHobsons Bay, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 12 hours agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 2 weeks agoAlbert Park, Victoria, Australia 3 weeks agoCustomer Service Representative-1 year contractChadstone, Victoria, Australia 2 weeks agoCustomer Service Consultant - 6 month max term contractMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoAbbotsford, Victoria, Australia 1 week agoDoncaster, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 hours agoMelbourne Airport, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 days agoToorak, Victoria, Australia A$60,000.00-A$65,000.00 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr