Job Title

Your OpportunityWere on the lookout for an enthusiasticCustomer Care Consultantto join our friendly and supportive team inCarole Park, QLD! If you love chatting with people and solving problems over the phone, this could be the perfect role for you.As part of ourCustomer Care Contact Centre, youll be the first point of contact for our customers helping them with everything from product questions to order issues. Youll play a key role in making sure every customer feels heard, supported, and satisfied.This is a fast-paced, rewarding role where youll be encouraged to think on your feet, find solutions, and make a real difference. Weve got a great training and development program to help you hit the ground running and grow your skills from day one.What Youll Be Doing:Delivering friendly, helpful service to Blackwoods customersmostly over the phone, but also via email and other systemsTaking ownership of customer enquiries and resolving them quickly and efficientlyUsing customer history to understand their needs and spot upsell opportunitiesBuilding strong relationships and staying up to date with our products and processesLetting customers know about new products and services when relevantWhat Youll Bring:Experience in a high-volumecall centreenvironment is a big plus (but not a dealbreaker!)A customer-first mindset and a knack for solving problemsGreat communication skills especially over the phoneConfidence working independently in a small, close-knit teamFamiliarity with Microsoft and/or cloud-based CRM systemsWhy Our Team Enjoys Being Part of Blackwoods:To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Competitive permanent salary and incentivesTeam member discounts, and offers from over 300 corporate partnersAttractive Wesfarmers share plans every yearFlexible working with access to our ''All Can Flex'' programHighly successful Refer-A-Friend program earn up to $2,000 for each referral!Regular team events, celebrations, birthdays, milestones and BBQsGenerous paid parental leaveFree onsite free parking and more!NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr