Job Title

Admin - Customer Success Manager (solar)Admin / Customer Success ManagerLocation: Southport | $35/hrLamora Energy is on a mission to be the most loved solar company in Australia, and were looking for someone with care, initiative and consistency to help us stay connected to our customers after the sale.This role is all about taking ownership of the customer journey post-sale, making sure they feel looked after, supported, and everything runs smoothly up until install day. What Youll Be Doing:Day-after-sale check-ins: Call each customer the day after theyve signed up. Introduce yourself, build trust, and let them know youre now their go-to person.Own the file: Track their job all the way to install handle questions, chase documents from sales reps, and make sure no loose ends are left hanging.Follow-up on finance: Light admin follow-up with our financiers/customers if finance is delayed or stalled.Post-Installation Calls: Call each customer the day after install to walk them through what happens from there. Set them up on their wifi portals etcWeekly production checks: Pull solar production data from customer apps, drop it into our spreadsheet - this powers automated reports and refunds where needed.Answer inbound calls: Assist existing customers with updates, support and occasional troubleshooting (well train you).Fillers when quiet: Upload blog articles, Facebook posts or light admin tasks. Never a dull moment, but never overloaded either. What Were Looking For:A natural communicator warm, clear and confident on the phone.Organised and persistent youll follow through until the job is done.Tech-savvy enough to jump between apps, sheets and CRMs.Someone who actually cares about customer experience.Comfortable working solo, but youll always be supported by the broader Lamora crew.8 hours per day. (9am to 5pm)If you''re interested please either apply here, contact us on facebook or send us an email with your resume!Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Have you worked in a call centre before? Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Customer Success Manager? Do you have experience in administration?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Success Manager #J-18808-Ljbffr