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Join to apply for the Dispute Resolution Specialist role at Allianz Australia1 week ago Be among the first 25 applicantsJoin to apply for the Dispute Resolution Specialist role at Allianz AustraliaDISPUTE RESOLUTION SPECIALIST - CONSUMER MULTILOCATIONAt Allianz, were proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.Lets care for tomorrow, so we can create a better future together, for everyone.About The RoleResolving customer concerns in a timely, accurate and compliant manner.Handling various types of complaints, this includes investigating and remediating compliance and privacy breaches, while adhering to the General Insurance Code of Practice guidelines and Regulatory Guide 271.Preparing notices for the Australian Financial Complaints Authority (AFCA) to ensure we adhere to our regulatory expectations, codes, and guidelines. Additionally, maintaining and monitoring our Complaint Management Systems.Through our High Care process, supporting customers who experience vulnerabilities in a manner that provides them with the utmost care, respect, and support.Collaborating with stakeholders to identify areas of improvement to enhance processes and services.About YouExtensive experience working in a customer complaint environment.Resilience and passion to thrive in a fast moving, challenging and customer driven environment.Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.High level of attention to detailExcellent written and verbal communication skills to enable meaningful conversations with customers, while also maintaining empathy and Allianz''s customer values at all times.A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.Benefits And PerksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!For more details about our benefits, visit the Allianz Careers site.About Our CultureWe care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. Were committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.Join us. Lets care for tomorrow. www.allianz.com.au/careersSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesFinancial Services and InsuranceReferrals increase your chances of interviewing at Allianz Australia by 2xGet notified about new Resolution Specialist jobs in Perth, Western Australia, Australia.Perth Airport, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 6 months agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 6 days agoMurdoch, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 day agoNedlands, Western Australia, Australia 2 weeks agoMount Helena, Western Australia, Australia 2 weeks agoBelmont, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 3 weeks agoWest Perth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 day agoAscot, Western Australia, Australia 6 days agoEast Perth, Western Australia, Australia A$95,782.00-A$100,526.00 2 weeks agoExpression of Interest - Administrator SouthwestPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 6 months agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoCustomer Care Roles Expression of InterestWilletton, Western Australia, Australia 3 days agoStirling, Western Australia, Australia 1 month agoWere unlocking community knowledge in a new way. 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