Job Title

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our RACV Retail Outlet based in Wodonga prides itself on providing exceptional service to our community, and we are looking for a customer service specialist to join our team.You will be the front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to Travel Insurance and Attraction tickets! As part of this exciting, blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls as well as emergency products.Commencing on Monday, 11th of August. We are offering a permanent part-time opportunity, 25 hours per week.Provide immediate and effective solutions to our members through meaningful and personalised conversations.Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise.Plus, much more!About You:Our values are designed to shape and reinforce our desired ways of working. We are looking for talented individuals driven by providing exceptional experiences.Our retail stores offer exposure to a corporate environment where you will assist our members & customers over the phone and face-to-face in-store. The successful applicant will possess the following traits:Face-to-face customer service experienceOver-the-phone customer service experiencePrior experience achieving sales targets & KPIs is highly regardedSelf-driven and motivated to succeedProficient in navigating multiple systemsEnthusiastic, resilient, and committed to providing a positive member experienceTeamwork skillsPrevious experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment.Extensive Training Program:RACV offers 7 weeks of full-time paid training (Monday Friday).With our unique learning approach of virtual classroom work (with an RACV facilitator), real-time experience in your designated retail store, completed buddy sessions, and ongoing support, you will be set up for success in building a career with RACV.*Following your training period, you will transition to working on your dedicated rostered hours*Employee Benefits:50% off Insurance policiesFree Roadside AssistanceExclusive RACV Staff Discounts on accommodation at all RACV ResortsWe offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products, and much more. RACV cares about you and our community. Our Workplace Giving program allows you to choose how you give to causes you care about, including volunteering, donations, and fundraising.At RACV, we believe maintaining a diverse and inclusive workplace is key to our continued success. We want our people to feel welcome, supported, and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process or role, please inform our Talent Acquisition Team.Applicants must provide evidence of their eligibility to work in Australia and consent to a criminal record check.How to apply:Click Apply Now and log in to your Candidate ProfileIf needed, click Forgot your password to receive a reset linkIf you haven''t registered before:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application #J-18808-Ljbffr