Job Title

Event Cinemas Darwin - F&B Supervisor (Maternity Leave Contract)BCC Cinemas Casuarina, Casuarina, Northern Territory, AustraliaEvent Cinemas Palmerston, Palmerston City, Northern Territory, AustraliaPosted Sunday 13 July 2025 at 2:30 pm | Expires Wednesday 30 July 2025 at 2:29 pmTitle: Cinema Employee Level 3Position Overview:This position covers both Darwin locations at BCC Cinemas Casuarina and Event Cinemas Palmerston.Requires competence in Levels 1 and 2.Provides supervision and assists with training for levels 1 and 2 within a designated area.Supervises 4 or more level 1 and 2 employees.Acts as a team leader responsible for coordinating, organizing, and allocating work, materials, and equipment efficiently.Uses knowledge and skills to solve problems at this level.Works according to complex instructions and procedures, and is responsible for the work undertaken.Delivers high-quality customer service while supporting the operation of the entertainment complex.May include a team member with Bio-Box training (Level 2) and competence as a Bio-Box Operator.Our Vision is to lead in creating immersive experiences and properties that stand out from the ordinary.Our Purpose is to improve the day for ourselves, each other, our group, customers, and communities through living our values of empowerment, possibilities, and community.Our GoalsGrow revenue above market levelsTransform our businessOur ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity: We make the connectionCinema Worker Level 3 Key AccountabilitiesIn addition to Level 1 and 2 responsibilities, a Level 3 team member is accountable for:Customer Service: Consistently deliver exceptional service, handle feedback promptly, and ensure a positive experience.Supervision & Training: Supervise and support Level 1 and 2 staff, providing clear direction and coaching.Task Allocation: Efficiently assign tasks to team members to ensure timely completion.Campaign Participation: Contribute to cinema campaigns and promotional activities.Operational Procedures: Oversee opening and closing procedures, ensuring security and systematic transition.Safety & Compliance: Follow fire, emergency, and safety protocols diligently.Cash Handling & Administration: Support cash procedures, accuracy, and financial protocols.Content & Equipment Management: Monitor projection and audio equipment, manage content delivery, and support maintenance.KPIsCustomer feedback and NPS resultsCash handling competenceFood and beverage quality and timelinessStock variances within guidelinesAchievement of company targetsEffective team coaching and leadershipSkills and ExperienceMinimum 6 months experience at Level 2Basic Math and English proficiencyCompetence across FOH departments and cash handlingLeadership qualitiesBehavioural CapabilitiesCustomer-focused mindsetTeam-oriented approachLeadership and coaching skillsEffective communicationDecisivenessHigh work standardsProfessional appearanceCommitment to safety policies #J-18808-Ljbffr