Job Title

Customer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Springfield QLD Australia posted on Posted 27 Days Ago time left to apply End Date: July 31, 2025 (5 days left to apply) job requisition id JR12126At Probe Group, we''re powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, were no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.Are you eager to learn? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role youve been looking for! We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located in Springfield! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!Heres the good info you want to know...Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)Hourly rate & incentivesMonday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)Penalty rates for any weekend work completed and anytime after 7pmComprehensive Full Time PAID training onsite with ongoing development opportunitiesAttractive hybrid/work from home options available once youve settled into your new role (More info available at interview)Please note - this is a Hybrid role and requires an element of regular on-site attendance.Monthly reward & recognition programs and celebrations with fun themed daysAccess to a 24/7 employee health, wellness & safety platformEmployee Referral ProgramTenure Recognition ProgramA diverse and supportive working environment everyone is welcome here, and our differences make us stronger,Office located in Springfield - close to transport, Orion shopping centre & public lagoon right at our doorstep!What our current team members love about the role and working at ProbeThe people and their teammates are one of the main reasons they come to workThe flexibility available to themConvenience of location (accessible parking, major shops over the road, train station walking distance)Want to hear more?.Heres what else they have to say!Ive just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people everyday so I just never left! - Liam, Team Leader (prev. Customer Service Agent)I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday. - Maggie, Customer Service SpecialistIn the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined. - Dylan, Team LeaderThis could also be you! Start your new journey with us and apply today!Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:Hold current Australian Citizenship,Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), andHave lived in Australia for the last 5 consecutive years (a 5-year footprint).Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.At Probe CX equality is not merely a slogan it''s our commitment. Our way of life. Here, we don''t just accept your unique authentic self - we celebrate it, valuing every individual''s contribution to our collective success and growth. Join us in celebrating you and your 100%!We look forward to receiving your application!Similar Jobs (1)Customer Service Specialistlocations Springfield QLD Australia time type Full time posted on Posted 30+ Days Ago time left to apply End Date: July 31, 2025 (5 days left to apply)About UsExplore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways. #J-18808-Ljbffr