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Join to apply for the Customer Success Manager role at Felix2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at FelixDirect message the job poster from FelixAt Felix, we are revolutionising the way thatcapital and asset intensive organisations connect and collaborate.As an ASX-listed SaaS company, we pride ourselves on being the leading provider of a cloud-based procurement platform that brings together buyers and suppliers in a seamless digital ecosystem. Our innovative technology simplifies and streamlines procurement processes, empowering our clients to drive efficiency, reduce costs, and accelerate project timelines.By using Felix, customers havefound a gateway to efficient and transparent procurement, transforming the way projects are planned, executed, and delivered. Join us in shaping the future ofsupply chain procurementand make ameaningful impact by poweringinfrastructure and development worldwide.The role:We are on the hunt for a Customer Success Manager to join our team. Reporting to the Head of Customer Success, this role will be responsible for a portfolio of Enterprise level clients, from the point of implementation completion through to renewal. Working alongside our Account Executive team, you will also be responsible for identifying and assisting with expansion opportunities within your client base.Responsible for:The Felix Customer Success Manager is responsible for ensuring that Felix customers experience the value of our platform throughout their journey as a client. The overarching responsibility of a Customer Success Manager is to ensure the customer is engaged, educated and enabled to make the most of the product, and to reduce customer churn. A Customer Success Managers performance will be measured on customer engagement, customer satisfaction and renewal rate.Responsibilities:Deeply understand our users, their goals, problems, journeys and jobs to be done. Be their voice and advocate, bringing focus and context across the whole organisation.Maintain relationships, drive engagement and ensure customer satisfaction.Work closely with the Enterprise Sales Team to add value during the pre sales stage.Be an example and impression of the level of support that can be expected throughout the customer journey.Work closely with the Onboarding andImplementation Team to ensure all relevant information from the onboarding phase is documented within Customer Success PlansDrive engagement by identifying gaps in client use cases, discover the barriers and implement training and plans of action to ensure the customer recognisesmaximum value.Identify expansion opportunities within your client portfolio and assist with the sales process as appropriate .Understand customer business challenges, goals and targetsto benchmark Felix performance and report on delivered value .Work with customers to seek publishable Product quotes and case studies.Research the market and competition, drive strategic and tactical product decisions that help achieve the product-market fit.A proactive, confident and collaborative approach to workA passion for bringing a new way of thinkingProficiency or ability to quickly grasp digital toolsDemonstrated ability to juggle multiple company-wide goals and working with multiple teams at onceExcels in communication, planning, time management, and executing activities alongside other business unitsAble to take direction, work with independence and confidence, and see the value in collaborating with a team.Prior experience within B2B SaaS in a client facing roleAlthough not required, any experience or knowledge of the Construction, Infrastructure, Mining, or related industries is a bonusAbility to lead, empower and influence a diverse group of people from multidisciplinary backgroundsAbility to efficiently break down barriers and translate information between technical teams, clients, users and business stakeholders.Benefits and Perks:Be part of a dynamic and collaborative team with a flexible working environmentRoom for growth and professional development with a dedicated training budget and access to the LinkedIn Learning platformEmployee Assistance Program (EAP) providing access to qualified psychologists for our employees in times of needGenerous parental leaveStrong company cultureBirthday leave and Felix FridaysSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesDesktop Computing Software ProductsReferrals increase your chances of interviewing at Felix by 2xGet notified about new Customer Success Manager jobs in Brisbane, Queensland, Australia.East Brisbane, Queensland, Australia 33 minutes agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 hours agoBrisbane, Queensland, Australia A$115,000.00-A$125,000.00 6 days agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 hour agoBrisbane, Queensland, Australia 3 weeks agoFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 days agoDeputy Market Sales & Customer Experience Manager - Queensland MarketBrisbane, Queensland, Australia 5 days agoEight Mile Plains, Queensland, Australia 6 days agoEnterprise Customer Success Manager (AUS)Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 months agoCustomer Experience Relationship RepresentativeEagle Farm, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoCustomer Service Manager - NEW club TingalpaUpper Mount Gravatt, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane Airport, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoUpper Mount Gravatt, Queensland, Australia 1 week agoUpper Mount Gravatt, Queensland, Australia 21 hours agoBrisbane City, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 hour agoBrisbane, Queensland, Australia 1 month agoSouth Brisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 4 weeks agoFortitude Valley, Queensland, Australia 6 days agoSpring Hill, Queensland, Australia 5 days agoBrisbane, Queensland, Australia $71,150.00-$78,951.00 3 weeks agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 2 weeks agoPinkenba, Queensland, Australia 1 day agoCaboolture, Queensland, Australia A$60,000.00-A$65,000.00 1 week agoWere unlocking community knowledge in a new way. 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