Job Title

Join to apply for the Dispute Resolution Specialist role at QBE Insurance2 days ago Be among the first 25 applicantsJoin to apply for the Dispute Resolution Specialist role at QBE InsuranceLocation: Open to any QBE Office locationPrimary DetailsTime Type: Full timeWorker Type: EmployeeDispute Resolution SpecialistPermanent, Full Time roleLocation: Open to any QBE Office locationThe OpportunityThis is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team reporting into the Senior Manager, External Dispute Resolution.This role will see you exercising a wide range of skills as part of QBEs dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a portfolio of complaints in accordance with QBEs complaints management processes.Your attention to detail and commitment to improving the customer experience will also see you playing a part in identifying root causes of complaints and opportunities for improvement that would lead to a better customer outcomes.A key element of the role will involve assessing, investigating and critically analysing policies, legislation and expert evidence along with adopting a proactive, solution focused mindset to resolving customer issues.You are the final decision maker and will manage a portfolio of external dispute resolution complaints.You will be engaging with internal and external stakeholders to manage complaint resolution requirements and outcomes encompassing organisational, code of practice, legislative and scheme requirements.About YouWe are looking someone that has extensive experience within the same or a similar (Claims, Legal, Product or Underwriting) technical role and can bring with them their knowledge and passion for customer relations, advocacy and dispute resolution. Possessing the following will help ensure success in the role:Strong Insurance or legal background; Must have a solid understanding of risk, compliance and policyGeneral Understanding of AFCAs expectations, approach to complaint handling, fees and determinations (if handling external complaints)Previous external dispute resolution experienceAbility to problem solve and build strong relationships with customers and stakeholdersStrong written and verbal communication skills, including great negotiation skillsExcellent time management skills, ability to work under pressure and with pace when requiredPassionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy.About QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.With more than more than 13,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too? Your career at QBE lets make it happen!Rewards & Recognition:We value our employees experience with us and are proud to have been recognised for the following awards:2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusionRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesFamily First Friendly Workplace accredited employer since 2021Benefits:We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceLife Leave, supporting the life events we all experience, leaving your annual leave for restFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks gender-equal flexible leave for all new parents, including paid superVoluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsA range of discounts on insurance products, car hire, hotels, goods and servicesAPPLY NOW and lets make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.comSkills:Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management, Financial Risk Management (FRM), Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Risk Management, Stakeholder Management, Strategic Management, Time Management, Working IndependentlyApplication Close Date: 02/08/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at QBE Insurance by 2xGet notified about new Resolution Specialist jobs in Melbourne, Victoria, Australia.Client Services Administrator Port MelbournePort Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$65,000.00-A$65,000.00 6 days agoMelbourne, Victoria, Australia 2 weeks agoEast Melbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 months agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 days agoPersonal & Team Assistant - 12-month contractMelbourne, Victoria, Australia 2 weeks agoComplaints and Dispute Resolution OfficerMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCollingwood, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia A$75,000.00-A$90,000.00 1 hour agoMember Resolutions Officer - AdministrationMelbourne, Victoria, Australia 4 weeks agoMember Resolutions Officer - AdministrationMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia $55,000.00-$60,000.00 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoKeysborough, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr